Provided is a voice communication system that notifies a terminal device of transmission restriction information when the number of received voice signals reaches a predetermined number. A server device continuously counts the number of simultaneously received voice signals. A first terminal device transmits, to the server device, a voice signal with identification information of a second terminal device. The server device transfers, to the second terminal device, the voice signal transmitted from the first terminal device. However, when the number of simultaneous receptions of the voice signals reaches a predetermined restriction value, the server device transfers, to the second terminal device, the received voice signal with transmission restriction information attached thereto. The second terminal device does not transmit a voice signal, even if a user performs a transmission operation, during reception of the voice signal with the attached transmission restriction information.

The disclosed system identifies international calling performance issues of a wireless telecommunication network. The system receives network traffic data for international calls including information about call attempts to a country. The system categorizes the country into a major category and a minor category based on the call attempts information. For a subset of countries, and for each key performance indicator in a subset of selected key performance indicators, the system monitors performance using an anomaly detection model to identify an anomaly in network performance, determines an actual value of the key performance indicator for the detected anomaly, and computes a variation value of the determined actual value based on a predicted range of values. The system ranks countries using the computed variation values, to indicate problematic parts of the wireless telecommunication network.

The disclosed system identifies international calling performance issues of a wireless telecommunication network. The system receives network traffic data for international calls including information about call attempts to a country. The system categorizes the country into a major category and a minor category based on the call attempts information. For a subset of countries, and for each key performance indicator in a subset of selected key performance indicators, the system monitors performance using an anomaly detection model to identify an anomaly in network performance, determines an actual value of the key performance indicator for the detected anomaly, and computes a variation value of the determined actual value based on a predicted range of values. The system ranks countries using the computed variation values, to indicate problematic parts of the wireless telecommunication network.

Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The method involves responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer. The method includes after registering the new server, receiving an IVR event. The method includes distributing the IVR event to the new server.

A computer-implemented method of for optimizing cellular network performance including identifying a plurality of voice call records stored on an application server in a first type of cellular network. The method includes analyzing call data associated with the plurality of voice call records, and identifying a set of fall back voice call records. The call data for each voice call record of the set of fall back voice call records includes a fall back indicator indicating that each voice call was initiated using a second type of cellular network. The method includes analyzing cause codes in the call data associated with the set of fall back voice call records and determining, based on the cause codes, a value for at least one KPI associated with the second type of cellular network.

A computer-implemented method of for optimizing cellular network performance including identifying a plurality of voice call records stored on an application server in a first type of cellular network. The method includes analyzing call data associated with the plurality of voice call records, and identifying a set of fall back voice call records. The call data for each voice call record of the set of fall back voice call records includes a fall back indicator indicating that each voice call was initiated using a second type of cellular network. The method includes analyzing cause codes in the call data associated with the set of fall back voice call records and determining, based on the cause codes, a value for at least one KPI associated with the second type of cellular network.

Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

A method and system for operating a multitenancy telephony system including receiving a plurality of call requests associated with an application server; selecting a subset of the received call requests using a load balancer; assigning each selected call request to one of a plurality of resources creating, on the assigned resource, a call session for each selected call request; and coordinating the created call sessions resulting from the selected subset of the received call requests associated with the application server.

A method and system for operating a multitenancy telephony system including receiving a plurality of call requests associated with an application server; selecting a subset of the received call requests using a load balancer; assigning each selected call request to one of a plurality of resources creating, on the assigned resource, a call session for each selected call request; and coordinating the created call sessions resulting from the selected subset of the received call requests associated with the application server.