An embodiment of the present invention provides a computer-implemented secure call service method of a secure call system comprising a caller's phone, a receiver's phone, a secure call service server, and a call processing server.

The invention relates, but is not limited, to mobile communications technology. The invention enables a user to use two separately operating electronic communications devices to communicate with one or more other electronic data processing and/or communication devices, where a first of the two communications devices associated with the user is configured to handle, e.g. receive and/or transmit, media of a different type to the media handled by a second of the two devices associated with said user. The method comprises establishing electronic communication of a first media type between a first electronic communication device of said user and a data processing device and establishing electronic communication of a second, different media type between a second electronic communication device of said same user and said data processing device. The data processing device may comprise a server such as a cloud based server. The first and second communications devices of a user may be associated with a same user log in account or different log in accounts of the same user. In one embodiment, the first electronic communication device of the user is used by said user for a video conference session and the second electronic communication device is used by said user for transmitting and/or receiving discrete media files such as, but not limited to, still images, text documents, SMS messages, etc. within the same video conference session. The invention allows discrete media data to be transmitted in parallel with video conferencing data within the same video conference session such that participants in the video conference session have access to both the video conferencing images and the discrete media files provided by one or more of the participants.

A method for establishing a group of individuals as a single contact entity eligible for contact services within a contact center includes the steps (a) identifying a group and each group member according to existing group rules and member profiles; (b) identifying and quantifying the unifying aspects of the members in the group; (c) aggregating the contact information for each group member relative to communications channels common to the group members and to the contact center; and (d) establishing one or more temporary and or permanent group channels between the contact center and the group members.

A connection manager manages connections for associated user devices by determining whether an incoming connection has been answered at a user device, and if so then generating and transmitting silencing commands to associated user devices using first and second wireless communication modes, with one mode being faster. Connections can comprise phone calls, and modes can comprise push and Bluetooth messaging. The connection manager can instruct device outputs to provide connection alerts, limited to visual alerts when an associated user device is active, listen for associated user device communications, and instruct device outputs to stop providing alerts when a silencing command is received. Further, a connection manager can receive a signal regarding a headset status, route an outside connection from a phone to the headset when the headset is active or to another device when the headset is not active, detect a change in headset status, and reroute the connection accordingly.

A connection manager manages connections for associated user devices by determining whether an incoming connection has been answered at a user device, and if so then generating and transmitting silencing commands to associated user devices using first and second wireless communication modes, with one mode being faster. Connections can comprise phone calls, and modes can comprise push and Bluetooth messaging. The connection manager can instruct device outputs to provide connection alerts, limited to visual alerts when an associated user device is active, listen for associated user device communications, and instruct device outputs to stop providing alerts when a silencing command is received. Further, a connection manager can receive a signal regarding a headset status, route an outside connection from a phone to the headset when the headset is active or to another device when the headset is not active, detect a change in headset status, and reroute the connection accordingly.

A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.

A wearable device, such as a smart watch, detects a movement by a user, and the wearable device may compare the detected user movement to known movement patterns to identify a social interaction. The wearable device may forward a notice to an associated mobile device, such as a smart phone paired to the wearable device, and the notice may identify the detected social interaction. The mobile device identifies another user involved with the social interaction, such as another user performing a movement similar to the movement detected by the wearable device. The mobile device may exchange contact information with another mobile device associated with the other user.

A method for establishing a group of individuals as a single contact entity eligible for contact services within a contact center includes the steps (a) identifying a group and each group member according to existing group rules and member profiles; (b) identifying and quantifying the unifying aspects of the members in the group; (c) aggregating the contact information for each group member relative to communications channels common to the group members and to the contact center; and (d) establishing one or more temporary and or permanent group channels between the contact center and the group members.

A connection manager manages connections for associated user devices by determining whether an incoming connection has been answered at a user device, and if so then generating and transmitting silencing commands to associated user devices using first and second wireless communication modes, with one mode being faster. Connections can comprise phone calls, and modes can comprise push and Bluetooth messaging. The connection manager can instruct device outputs to provide connection alerts, limited to visual alerts when an associated user device is active, listen for associated user device communications, and instruct device outputs to stop providing alerts when a silencing command is received. Further, a connection manager can receive a signal regarding a headset status, route an outside connection from a phone to the headset when the headset is active or to another device when the headset is not active, detect a change in headset status, and reroute the connection accordingly.

A mobile device that can optionally communicate with a server, the mobile device including latitude/longitude determining capabilities, a display, a data communication system and a power source. The mobile device can be used to communicate, provide location information, track an individual, as well as allow alerting, such in a case of an emergency. This location information could be accompanied with one or more of video information, audio information, multimedia information, and pictures taken by the mobile device. The mobile devices also allow inner-communicability among the devices such as text messaging, chat, voice communications, and the like. The capabilities of the mobile device can also be used to determine if the device has traversed a geo-fence, or defined electronic perimeter, with the crossing of the perimeter capable of triggering special functionality such as the turning on of the mobile device, or smart phone, sending an alert, altering functionality, or the like.