Systems, apparatuses, services, platforms, and methods are discussed herein that provide user search services to a communication platform. An example user search service receives a user query to find users of the communication platform associated with one or more search terms, performs a graph search process based at least on the one or more search terms to identify a first set of users related to the user through at least one common user, and performs an indexed search process to identify a second set of users associated with the one or more search terms. The user search service then presents to the user a result view comprising the first set of users prioritized over the second set of users.

In an conferencing system in which a plurality of communication devices electronically connect respective participants to one another, a method for mitigating the effects of substantially concurrent audio bursts from two or more of the participants includes identifying a priority attribute associated with each of multiple substantially concurrent audio bursts, comparing the identified priority attributes, and electronically suppressing at least one audio burst as a function of the comparison.

Methods and systems for automatically assigning virtual numbers are provided herein. In some embodiments, a method for automatically assigning virtual numbers may include receiving, from a first customer device associated with a first identifier, a second identifier associated with a recipient device; establishing a call between the first customer device and the recipient device; assigning a first virtual number associated with the first identifier and the second identifier, wherein the first virtual number is selected to be in a local calling area of the first identifier; and transmitting the first virtual number to the customer for use in making future calls to the recipient device.

Systems and methods are provided for limiting the number of persistent voice connections for a user and for configuring dynamic connections to appear from the user's perspective as if they were persistent connections. When the user initiates a call over a dynamic connection the user's voice is stored until the connection is established at which time the user's voice will continue to be stored and will also be transmitted over the connection until the voice being stored and the voice being transmitted become the same.

Managing communication services for enabling a distributed user presence and maintaining context specific configuration across the distributed presence. This invention relates to enabling use of communication devices and more particularly to enabling use of multiple applications across multiple communication devices by a user. Embodiments disclosed herein enable coordination between multiple devices and applications of a user, and thus obtain a reliable, accurate control of the various context specific configuration parameters such as user availability, call direction and barring profiles, notifications, media in use, dynamic capabilities of devices and applications, schedule and so on, while providing the user with a seamless experience across the devices and applications. Embodiments disclosed herein enable future device specific systems to efficiently manage the varying communication forms and modes.

The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.

A method for managing a queue in a contact center that includes: receiving a previous call from a first customer and determining a unique identifier; tracking a previous queue time; detecting the previous call ending without being connected to an agent; determining the previous wait time accrued; saving in a database a previous call record that includes the previous queue time and the unique identifier; receiving a present call from the first customer and determining a unique identifier; tracking a present queue time; using the unique identifier to check the database to determine the related previous call record; determining the previous queue time; calculating an adjusted total queue time that is the present queue time plus previous queue time; and positioning the first customer in the queue based on the adjusted total queue time.

The disclosure provides a processing method for a priority notification of an incoming call and a mobile device. The processing method for a priority notification of an incoming call is applied to a mobile device. The processing method includes: receiving an incoming call signal and generating a notification signal when a plurality of trigger conditions is met. The trigger conditions include: determining, according to the incoming call signal, that a repeated call is within a first preset time or a time interval between repeated calls is less than a second preset time, that a caller number corresponding to the incoming call signal is in a priority contact list, and that the mobile device is in a preset use situation. Then, a mandatory reminder mode is activated according to the notification signal to notify a user.