A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.

This disclosure provides methods, services, and platforms that automatically prompt mobile phone users to add contact information to their phone book after a triggering event such as calling a phone number. The methods, services, and platforms allow mobile network operators to provide a service that allows businesses to potentially have their numbers added to the phonebook of a mobile phone after a disconnected call.

A system herein provides automated call-back of customers who have terminated an inbound call by exercising a call-back option of an interactive voice response unit or by abandoning the inbound call, using predictive modeling of caller value to prioritize call-backs. The call management system monitors the inbound customer call and detects any termination of the customer call. A call-back module opens a call-back record for the terminated customer call and associates that call-back record with an identified customer. The call-back module retrieves customer demographic data and other data associated with the identified customer. A predictive module determines a value prediction signal for the identified customer by modeling purchase and lapse behaviors and classifies each identified customer for either priority call-back or subordinate call-back treatment. Priority call-back classification may result in assignment to a priority call-back queue, assignment to a priority call-back queue position, or call-back by a selected agent.

A communication system and method for displaying text captions corresponding to voice communications between an assisted user's mobile wireless device and a separate hearing user's device includes at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor operably coupled to the at least one communication component and the display. The processor is configured to enable the assisted user to establish an association between the appliance and the mobile device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

The claimed method of connection of outside callers to electronic control system subscribers provides for communication sessions between the callers and the subscribers to inform the subscribers about their property's objects, such as vehicles, buildings, apartments, pets, etc., ensuring personal data confidentiality therebetween. The method contemplates application of an electronic control system, including an electronic computing device configured to connect to the Internet, mobile and fixed-line communication networks connected to telephone numbers, network addresses of instant messaging systems and addresses of network accounts, application of IVR interactive voice response systems, and provides for an algorithm of indirect connection of the callers and subscribers. The addresses of network instant messaging systems, network accounts, and other personal data are used only for connection to the system of the callers and subscribers while are not transferred to these parties, thereby ensuring confidentiality therebetween.

A fingerprint is received from a communication endpoint. The fingerprint is based on a hardware identifier of the communication endpoint. For example the fingerprint may be based on a Media Access Control (MAC) address of the communication endpoint. A request for an emergency call from the communication endpoint is received that also includes the fingerprint. For instance, a user may initiate a 911 call from the communication endpoint. The emergency call is established. After the emergency call is disconnected, a request for an emergency call back is received. For example, if the emergency call prematurely disconnected, the emergency call back is initiated. The request for the emergency call back is routed to the communication endpoint based on the fingerprint to ensure that the emergency call is properly completed.

Disclosed are a method and device for switching SIM card of a communication terminal and a computer storage medium. The method comprises: identifying a called number of a missed call or identifying an addressee number of an unread message; when callback is initiated, detecting a number of a current SIM card, and if the number is not the called number, switching to a SIM card of the called number, or when message replying is initiated, detecting the number of the current SIM card, and if the number is not the addressee number, switching to a SIM card of the addressee number, and calling back via the switched SIM card or replying to the message via the switched SIM card.

Disclosed in the present invention is a VoLTE-based voice call method. The method comprises: a calling terminal determining whether a VoLTE call mode is activated: if so, the calling terminal generating a call request, the call request comprising contact card information of the calling terminal; and the calling terminal sending the call request to the called terminal, so as to enable the called terminal to acquire the contact card information of the calling terminal from the call request. The present invention can facilitate users to exchange contact card information.

A method and a call routing system (CRS) are provided for routing an incoming call made to one of multiple numbers of a user to a call receiving client application (CRCA) deployed on one or more user devices when the called number is not reachable. The CRS, in communication with the CRCA deployed on one or more user devices, sets up a user account using one or more of the user's multiple numbers. The CRS detects availability of the CRCA on one or more user devices over a data network to accept an incoming call. The CRS receives the incoming call made to one of the numbers, when the called number is not reachable. The CRS routes the incoming call to the CRCA on one or more user devices over the data network on detecting the availability of the CRCA on one or more user devices over the data network.

A method, a missed call client application (MCCA) deployed on a calling party device, and a missed call management system (MCMS) are provided for placing a missed call from a source number of the calling party device to a destination number of a called party device. The MCMS receives the source number and the destination number from the calling party device through a data network or a telecommunication network based on a presence of connectivity between the calling party device and the data network as detected by the MCCA. The MCMS places a missed call from the source number to the destination number by placing a call to the destination number with an identification of an originator of the call as the source number and terminating the call when the call successfully reaches the destination number prior to completion of the call.