Disclosed is a system for telephones by providing an improved and streamlined user experience and enhanced fail over mechanisms. A decentralized system managed through a web site which allows for continued operation even when the primary systems fail includes a mechanism for restoring the primary systems automatically when they become available again. Phones connect to two PBX systems at the same time, one local and one at a remote location. The two PBX systems synchronize configuration data and media files between them. The website can also be used to manage any number of systems allowing any size organization to manage every phone system in their organization from a single interface.

A switchboard management system according to an embodiment of the present disclosure comprises: at least one gateway connected to at least one from among a plurality of circuit breakers in a switchboard panel; and a server connected to the at least one gateway, wherein the at least one gateway comprises an environment sensing unit for acquiring environment data on the at least one circuit breaker connected thereto, and the server receives, from the at least one gateway, driving information on the plurality of circuit breakers and the environment data and predicts the remaining lifespan of each of the plurality of circuit breakers on the basis of the received driving information and environment data.

Apparatus and methods are disclosed for display-related analysis of call data in an IPBX. In an example embodiment, an apparatus is configured to route data/VoIP calls via a data-communications server. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A processing circuit is configured to generate call summary metrics from call event messages for calls routed by the server and with subscription requests being associated with the parameters of interest. The call summary metrics are evaluated in connection with the parameters of interest as subscribed to by the devices and results of the evaluation are provided to the communication devices.

An agent queuing system implemented without relying on a private branch exchange. The queuing system can be cloud-based and routes calls to agents, for example, through a first-in/first-out (FIFO) queue. Clients are assigned a unique number that identify one or more queues. When a call is received, a database maintains the unique number that was called and the associated company information is retrieved, along with any queues allocated for their company. A call is placed to the next available agent from the selected queue. A recording is played to the agent identifying the queue the call is arriving from and the agent is prompted to accept the call. If the call is accepted, the agent is taken out of the available agent pool for the duration of the call. The call can be routed without exposing the phone numbers of the caller or agent involved in the call.

An agent queuing system implemented without relying on a private branch exchange. The queuing system can be cloud-based and routes calls to agents, for example, through a first-in/first-out (FIFO) queue. Clients are assigned a unique number that identify one or more queues. When a call is received, a database maintains the unique number that was called and the associated company information is retrieved, along with any queues allocated for their company. A call is placed to the next available agent from the selected queue. A recording is played to the agent identifying the queue the call is arriving from and the agent is prompted to accept the call. If the call is accepted, the agent is taken out of the available agent pool for the duration of the call. The call can be routed without exposing the phone numbers of the caller or agent involved in the call.

A recovery network may provide communication recovery and backup services to an organization. The organization may comprise an internal network, such as Internet Protocol (IP) network. An alternative communication path communicatively couples communication devices of the organization to a public communication network. A recovery application operates on devices of the organization. The recovery network receives periodic availability indicators from devices within the organization. The recovery network identifies a communication endpoint of the intended recipient of a communication request using the availability indicators.

Aspects of the present disclosure provide a system and method in which allocation and management of shared virtual numbers is achieved. In an embodiment, a request is received from an external server, over a network, for allocation and de-allocation of virtual numbers among agents and customers. Thereafter, a first virtual number is allocated and mapped between a first agent and a first customer, and the same first virtual number is also allocated and mapped between a second agent and a second customer. Such allocation and mapping enables communication between corresponding agents and customers. In addition to the allocation, a number may also be de-allocated. For example, the first virtual number mapping between the first agent and first customer can be de-allocated, thereby deactivating the first virtual number for a predetermined time, during which time the first virtual number is not allocated to another combination of a customer and an agent.

An improved system and method are disclosed for providing voice call continuity in an enterprise network. For example, an enterprise public branch exchange (PBX) may be configured with a pilot number that is used to provide VCC services when called by a client. Digit collection via DMTF signaling or other means may be used to collect destination information from the client. The enterprise network may use the collected digits to establish a communication session with another device that corresponds to the destination information.

Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at any time. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.

Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers or extensions to certain software services. Thereafter, when a call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as a phone number or extension dialed to place the call. A software service is determined based on the routing rule, and the phone is connected with the software system that provides the software service.