Aspects of the present disclosure involve a system comprising a computer-readable storage medium storing a program and method for scheduling a call to be automatically initiated between users. The program and method provide for receiving, from a first device associated with a first user, a request for a call to be automatically initiated, at a scheduled time, between the first device and a second device corresponding to a second user; providing, to the second device and in response to the receiving, an invitation to participate in the call; receiving, from the second device and in response to the providing, an acceptance of the invitation; and providing for automatically initiating the call between the first device and the second device at the scheduled time.

A routing system is provided for intelligent routing of instant messages between clients connected to a data network and customer service representatives connected to the network. The system comprises at least one instant message server and at least one intermediate server connected to and addressable on the network, the intermediate server capable of routing and accessible to the instant message server. Clients connecting to the instant message server through instant message software assert a connection link advertised by the instant message server to establish bi-directional communication between the client machine and the intermediate server. In preferred application, the intermediate server interacts with the client for identification of client and client software. The client request is then routed to an appropriate customer service representative running compatible software according to enterprise rules establishing an active instant message connection between the client and the selected customer service representative.

This disclosure provides methods, systems, and platforms for automatically prompting a mobile device user to download an application to their mobile device after a triggering event. Triggering events include calling a business, receiving a call from a business, and navigating to a website. In some embodiments, a business can run a targeted campaign to automatically prompt a mobile device user to download an application. In some embodiments, the platform interacts with an application installed on the mobile device. The prompt displayed on the mobile device includes an actionable option to download an application.

Proximity of a user/device to a designated location or other user/device can be determined and used to trigger automatic reconfiguration of a telephone ring list associated with the user/device. Accordingly, there is no need for manual reconfiguration to accommodate changes in the user's location or schedule. Specific phone numbers may be added or removed from a user's ring list based on proximity information, and the ring list may be reconfigured as the user arrives at or departs from a designated location. The user's desired phones will automatically ring for incoming calls based on the ring list and/or an identification of the incoming call.

A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.

Systems, methods, apparatuses, and computer program products are described for implementing a digital personal assistant. The digital personal assistant is capable of determining that a user has asked a question or made a statement that is intended to engage with a persona of the digital personal assistant. In response to determining that the user has asked such a question or made such a statement, the digital personal assistant provides a response thereto by displaying or playing back a multimedia object associated with a popular culture reference within or by a user interface of the digital personal assistant. Additionally or alternatively, in response to determining that the user has asked such a question or made such a statement, the digital personal assistant provides the response thereto by generating or playing back speech that comprises an impersonation of a voice of a person associated with the popular culture reference.

Methods and systems are provided for automatically joining a user in a conference meeting via alternative communication devices when the user is detected to be unavailable at a particular client communication device. The client communication device of the user determines that the presence of the user is set to away, indicating that the user is unavailable at the client communication device. When the client communication device determines that a conference meeting including the user as an active participant is about to begin, the client communication device determines an alternative number, and different communication device, at which to reach the user. Using the alternative number, the client communication device calls the user at the different communication device and, when answered, automatically joins the user into the conference meeting through a communication channel provided by the client communication device.

This disclosure provides methods, services, and platforms that automatically prompt mobile phone users to add contact information to their phone book after a triggering event such as calling a phone number. The methods, services, and platforms allow mobile network operators to provide a service that allows businesses to potentially have their numbers added to the phonebook of a mobile phone after a disconnected call.

A method includes: receiving, by a first terminal, first input, where the first input is used to instruct the first terminal to display a first screen that includes a profile picture of a first user, and the first user is an owner of the first terminal or a contact saved on the first terminal; and searching, by the first terminal in response to the first input, for a profile picture of the first user and that corresponds to current scenario information of the first user; and displaying, by the first terminal in response to the first input, the first screen that includes a first profile picture.

Systems, methods, and computer-readable medium are provided for updating device behavior based on user behavior. For example, a user device may receive activity information of a user. Based on the activity information, the device may identify a first activity level of the user. The device may receive an indication that a second device is receiving an incoming call. After receiving the indication of the incoming call, the user device may identify a second activity level of the user. The user device may infer the intent of the user with respect to interacting with the second device based on the relative activity levels and may provide instructions to the second device for changing a setting of the second device based on the inferred intent of the user.