The invention discloses a “one-touch call” platform based on a mobile intelligent terminal and the implementing method therefor, the platform comprising a one-touch call from and to a local calling area module, a one-touch call from and to a remote calling area module and a message sending module; a user can click a button corresponding to an emergency rescue department's phone number, such as 110, 119, 120, 122, government emergency office, social commonweal organization and rescue company beginning with 400, on the “one-touch call” platform through the mobile intelligent terminal. Then the platform will immediately obtain the user's location and local identifier from an electronic map and GPS, make an one-touch call to a target phone number, and automatically send the user's personal information (the the person calling for alarm, and time, mobile number, address of the alarm) and location in a map to a preset emergency contact person by a message. Through the method of this invention, a user can call a government emergency rescue department for help through the “one-touch call” platform, and automatically and simultaneously send personal information and location in a map to a preset emergency contact by a message.

A method and system for the leveraging a reserved relationship number by an SLS platform and/or SLS phone module for the purpose of performing special operations other than making an SLS call available for termination at a subscriber TD and/or a third party TD involve associating the SLS phone number of the subscriber, the primary number of the subscriber and a next set of instructions via a common reserved relationship number.

This document relates to creating and/or updating a chatbot using a graphical user interface. For example, training dialogs for a chatbot can be displayed in a tree form on a graphical user interface. Based at least on interactions between a developer and the graphical user interface, the training dialogs can be modified in the tree form, and training dialogs can be updated based on the modifications provided on the tree form via the graphical user interface.

Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.

A communication system includes a management apparatus and an agent apparatus. The management apparatus broadcasts the voice of an utterance of one of users of mobile communication terminals to the mobile communication terminals of the other users and to chronologically accumulate the result of utterance voice recognition of the utterance voice as a user-to-user communication history to control text delivery such that the communication history is displayed on the mobile communication terminals in synchronization. The agent apparatus produces an agent utterance text based on detection information output from a state detection device provided for a monitoring target and transmitting the agent utterance text to the management apparatus. The management apparatus broadcasts synthesized voice data of the agent utterance text to the mobile communication terminals and to chronologically accumulate the agent utterance text in the user-to-user communication history to control text delivery to the mobile communication terminals.

A presence server in a network can receive capability information about a UE in a publish message, and make that capability information available to other UEs on the network. When the UE later deregisters from the network, the UE can send an unpublish message. However, the presence server can at least partially disregard the unpublish message and continue to make the capability information about the UE available to other UEs. The presence server can also filter capability information of one or more target UEs provided to a watcher UE based on a registration status of a target UE, capabilities of the watcher UE, and/or whether a set of target UEs associated with a single user share certain capabilities.

Disclosed embodiments may include a system that may receive an indication that a user is accessing an ATM, receive, from the ATM, average session duration data over a predetermined period, generate, using a machine learning model, a busyness score for the ATM based on the average session duration data over the predetermined period, and determine whether the busyness score for the ATM exceeds a busyness score threshold. When the busyness score for the ATM does not exceed the busyness score threshold, the system may cause the ATM to present, via a first graphical user interface, a default ATM experience. When the busyness score for the ATM exceeds the busyness score threshold, the system may cause the ATM to present via, a second graphical user interface, a busy ATM experience.

A system and methods are provided for passing control of a customer-support conversation among integrations responsible for responding to a customer during the customer-support conversation. The system receives a message from a source integration, which is presently responsible for responding to the customer during the customer-support conversation, wherein the message includes a pass-control command that passes control of the customer-support conversation to a target integration. In response to the pass-control command, the system passes control of the customer-support conversation from the source integration to the target integration, so that the target integration becomes responsible for responding to the customer.

Systems, methods, and devices for computer-generating responses and sending responses to communications when the recipient of the communication is unavailable are disclosed. An individual may send a message (either audio or text) to a recipient. The recipient may be unavailable to contemporaneously respond to the message (e.g., the recipient may be performing an action that makes is difficult or impractical for the recipient to contemporaneously respond to the audio message). When the recipient is unavailable, a response to the message is generated and sent without receiving an instruction from the recipient to do so. The response may be sent to the message originating individual, and content of the response may thereafter be sent to the recipient to receive feedback regarding the correctness of the response. Alternatively, the response content may first be sent to the recipient to receive the feedback, and thereafter the response may be sent to the message originating individual.

A dialing list comprising call records can be processed by a call handling component(s) in a contact center in various dialing modes. A call record may be processed to originate a voice call, where the agent manually dials the call as a voice telephone call. In another embodiment, one or more call records can be processed to originate a SMS text call or group text call, where the agent also determines when the call(s) originates. The agent is presented with a graphical user interface tailored to the dialing mode. The dialing mode used may be defined by the dialing list the call record is retrieved from, information from within the call record itself, application of a rule, or input from the agent. The dialing mode may be altered under certain conditions. When the call is originated, various compliance oriented tests, including calling windows and call attempts, are performed.