System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.

System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.

A system and method are described in which a server acts as a virtual PBX (private branch exchange) to facilitate telephonic communication. The system and method display all incoming calls to end users’ personal devices. The system and method permit any end user to receive an incoming call, to place it on hold, to transfer it, or to interact with it in any other manner. The system and method permit the easy transfer of incoming calls to the correct recipient or into a voice mail box or a waiting area.

A system and method are described in which a server acts as a virtual PBX (private branch exchange) to facilitate telephonic communication. The system and method display all incoming calls to end users’ personal devices. The system and method permit any end user to receive an incoming call, to place it on hold, to transfer it, or to interact with it in any other manner. The system and method permit the easy transfer of incoming calls to the correct recipient or into a voice mail box or a waiting area.

Methods and systems for establishing communication sessions between communication endpoints. A method for operating a first communication endpoint having a processor, memory and a transceiver for establishing communication sessions with other communication endpoints includes communicating with a second communication endpoint in a first communication session between the first communication endpoint and the second communication endpoint over a first communication network. The communicating comprises executing a first communication application at the first communication endpoint. The method further includes receiving, at the first communication endpoint, an invitation to establish a second communication session with a third communication endpoint over a communication network, wherein the first mobile communication endpoint is provisioned to handle the second communication session by executing a second communication application at the first communication endpoint. The method further includes processing the received invitation according to a specified call treatment option without interruption of the first communication session.

A media providing server and a method and computer program for providing call waiting content with respect to ARS order calls for a broadcast product provide call waiting content with respect to ARS order calls for the broadcast product and provide order content to enable a product to be ordered according to one of order methods except for an ARS order method.

While a first UE is engaged in an active call with a third UE, the first UE may receive an incoming call from a second UE. An option is presented on a display of the first UE to place this incoming call on hold. In response to receiving touch input selecting the option to place the second UE on hold, one or more communications may be sent to the second UE on hold, such as interactive or non-interactive video or audio. As a result, the call experience may be enhanced. In particular, the user of the first UE may no longer incur the stress that comes with either having to flip back and forth between calls or make a decision whether to decline an incoming call. And the user of the second UE may be more likely to wait on hold until the first call has ended.

The present disclosure provides details of a system and method for customizing an inmate communication notification. Such a system provides an inmate different customized notification messages to be played to different called parties. The system includes a list of different contacts, and each of the contacts can be associated with one or more contact numbers. Each contact number is associated with one or more customized notification messages. The customized notification messages include terms, phrases, and sentences that draws the called party's attention and sound familiar to the called party. The customized notification messages include customized text files, audio files, and video files. An inmate chooses one or more customized notification messages to be played to a called party.

One example may include identifying a header of a call message includes enhanced call data, identifying a code object from the call header identifying textual information and one or more images to display during a call connection, displaying the textual information and the one or more images identified from the code object on a mobile device, and connecting a call to the mobile device.

One example may include identifying a header of a call message includes enhanced call data, identifying a code object from the call header identifying textual information and one or more images to display during a call connection, displaying the textual information and the one or more images identified from the code object on a mobile device, and connecting a call to the mobile device.