A mobile application for a wireless handheld computing device, such as a smartphone, is disclosed in combination with a communication link establishment and management system. Systems and methods are disclosed for calling desired contacts using a smartphone that can take advantage of the power and efficiency of agent-assisted dialing provided by the communication link establishment and management system. The systems and methods automatically integrate with a customer relationship management (CRM) system connected to the communication link establishment and management system.

Processing user requests and calls may include receiving a request to establish a communication session from a user device, retrieving a user record associated with the user device, creating an event based on the request, storing the event in a queue, and selecting a queue position of the event based on one or more conditions stored in the user record.

Processing user requests and calls may include receiving a request to establish a communication session from a user device, retrieving a user record associated with the user device, creating an event based on the request, storing the event in a queue, and selecting a queue position of the event based on one or more conditions stored in the user record.

Systems, methods, and computer program products are provided for enabling substantially instantaneous switching between conversation mode and listening mode on a mobile application. For example, a method comprises: determining a first user accesses a mobile application on a first mobile device of the first user; and enabling the first user the select a conversation mode option or a listening mode option on the mobile application, wherein the conversation mode option and the listening mode option are presented on a user interface of the mobile application on the first mobile device of the first user.

The present disclosure provides a call processing method, apparatus, electronic device and storage medium and relates to the field of cloud computing. The method may comprise: obtaining a calling subscriber's status information in real time while an intelligent dialogue robot is used to make a call with the calling subscriber; when it is determined that a call form of the intelligent dialogue robot needs to be adjusted, correspondingly adjusting the call form of the intelligent dialogue robot according to current status information of the calling subscriber. The solution of the present disclosure may be employed to improve the call performance of the intelligent dialogue robot.

Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.

According to various embodiments, a collaboration system and methods are provided to enable consultants to efficiently collaborate with one another by engaging in system-facilitated voice consultations. As used herein, a voice consultation may generally refer to communications established between two or more users of the collaboration system. In general, the system and methods described herein provide the ability for users to establish voice consultations with other users at a mutually convenient time, whether or not there exists a prior relationship between the users. The system and methods automatically place a consultation call at a time requested by the caller and which the callee has previously announced as available. Called parties may determine whether to accept a consultation based on data that is visually perceptible with a mobile device at which the call is received.

A system capable of connecting a device to a Public Switched Telephone Network (PSTN) using an adapter. During a telephone call using the PSTN, the adapter may receive an incoming call from the PSTN and send caller identification to remote server(s). The remote server(s) may determine an identity of a first user currently on the telephone call and determine that the incoming call is directed to a second user. Based on the caller identification, the remote server(s) may send a notification to the second user indicating the incoming call. Alternatively, the remote server(s) may interrupt the current telephone call to announce the incoming call. For example, if a parent is on the telephone when an incoming call for a child is received, the remote server(s) may send a text message to the child without interrupting the current telephone call.

A system capable of connecting a device to a Public Switched Telephone Network (PSTN) using an adapter. During a telephone call using the PSTN, the adapter may receive an incoming call from the PSTN and send caller identification to remote server(s). The remote server(s) may determine an identity of a first user currently on the telephone call and determine that the incoming call is directed to a second user. Based on the caller identification, the remote server(s) may send a notification to the second user indicating the incoming call. Alternatively, the remote server(s) may interrupt the current telephone call to announce the incoming call. For example, if a parent is on the telephone when an incoming call for a child is received, the remote server(s) may send a text message to the child without interrupting the current telephone call.

Communications channels between systems can be managed such that unnecessary use of the channels is limited. A computer system can initiate a request to establish communications channels between a client device and the computer system. A notification is sent to the client device, which causes the client device to prompt the user to either accept the request or reschedule the requested establishing of the communications channel.