Embodiments described herein generally relate to a method and system of integrating a user's voice mail onto a single voice messaging service, e.g., a Unified Messaging (UM) service, such that a client may access this single source for voice mail retrieval, even where such voice mails are from a variety of sources, e.g., work, mobile phone, etc. A user, or the user's mobile operator, need only agree to accept the service, and the registration and configuration requirements for providing the service and forwarding calls to the service are automatically configured. The user's existing speed dial key or other setting for retrieving voice mail may also be automatically configured to the access number(s) for the service. Configurations may monitor the status of the service and update access and/or forwarding numbers. Voice mail forwarding and settings may also be automatically reverted back to the user's original service.

Embodiments described herein generally relate to a method and system of integrating a user's voice mail onto a single voice messaging service, e.g., a Unified Messaging (UM) service, such that a client may access this single source for voice mail retrieval, even where such voice mails are from a variety of sources, e.g., work, mobile phone, etc. A user, or the user's mobile operator, need only agree to accept the service, and the registration and configuration requirements for providing the service and forwarding calls to the service are automatically configured. The user's existing speed dial key or other setting for retrieving voice mail may also be automatically configured to the access number(s) for the service. Configurations may monitor the status of the service and update access and/or forwarding numbers. Voice mail forwarding and settings may also be automatically reverted back to the user's original service.

A software app for a smartphone recognizes input from the user (such as the initial digits of a phone number) that identifies the organization to be called, and accesses remotely stored representations of information about the organization along with the IVR phone tree information for that organization. The app then presents a graphical representation of all or part of the retrieved information on a display. The user can then respond to the graphical representation by providing selective inputs that cause the synthesis all or part of the dialstring needed to navigate the phone tree to the desired destination. Once a dialing option has been synthesized, the user may provide additional input that the system interprets as an instruction to open a phone call and send a text message using the synthesized number.

An automatic dialing system includes a telephone directory database configured to store first terminal information which includes a first telephone directory and first identification information and second terminal information which includes a second telephone directory and second identification information. An instruction receiving unit is configured to receive a dialing instruction. A telephone directory search unit is configured to search for a telephone directory. A mobile device connection unit is configured to connect the second mobile device corresponding to the automatic dialing system, when the found telephone directory corresponds with the second telephone directory. A dialing control unit is configured to dial a phone number corresponding to the received instruction through the second mobile device, when the found telephone directory corresponds with the second telephone directory.

An automatic dialing system includes a telephone directory database configured to store first terminal information which includes a first telephone directory and first identification information and second terminal information which includes a second telephone directory and second identification information. An instruction receiving unit is configured to receive a dialing instruction. A telephone directory search unit is configured to search for a telephone directory. A mobile device connection unit is configured to connect the second mobile device corresponding to the automatic dialing system, when the found telephone directory corresponds with the second telephone directory. A dialing control unit is configured to dial a phone number corresponding to the received instruction through the second mobile device, when the found telephone directory corresponds with the second telephone directory.

A behavior prediction algorithm predicts a call by monitoring user inputs to detect an action by the user suggesting the user may be about to instigate the call, and identifying a candidate callee for the call. A network address associated with the callee is also retrieved from a data store. In response to the behavior detection algorithm predicting the call, a connection establishment message is transmitted to the network address via a network, so as to establish over the network a signalling connection for transmitting messages to a device available to the callee. After the connection establishment message has been transmitted, an explicit instruction is received from the user to instigate the call to the callee. In response to receiving the explicit instruction, a call invite is transmitted to the device via the signalling connection, thereby causing the device to output an incoming call notification.

The invention concerns amongst other things a user (11a, 11b, 11c, 11d, 11e, 11f, 11g) to an intercom network (10) for carrying out real-time audio communication with other users of this intercom network, comprising an audio input, in particular a microphone (14, 14a, 14b, 14c, 14d, 14e, 14f) or a microphone port (28) and a connection port (29) or a communication module (30) for connecting with a switching center (19a, 19b) of the intercom network, comprising at least one functionality that can be set as a parameter, in particular manually set, such as key assignment, direct-dial key, brightness, volume or the like, characterized in that an NFC element (22, 22a, 22b, 22c, 22d, 22e, 22f) is provided on the user that can be used to carry out a communication with a counterpart NFC element (23) assigned to an operator (25).

A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.

A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.

Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.