Systems and methods are described herein for sending notifications associated with different use or active modes of a mobile device, such as a smart phone, tablet, and so on. For example, a mobile device may be in a busy mode, where a user associated with the mobile device is busy on a call, and/or in an entertainment mode (or other non-communication mode), where the user is utilizing entertainment functions provided by the mobile device (e.g., watching a video, playing a video game, listening to a podcast, and so on).

Systems and methods are described herein for sending notifications associated with different use or active modes of a mobile device, such as a smart phone, tablet, and so on. For example, a mobile device may be in a busy mode, where a user associated with the mobile device is busy on a call, and/or in an entertainment mode (or other non-communication mode), where the user is utilizing entertainment functions provided by the mobile device (e.g., watching a video, playing a video game, listening to a podcast, and so on).

A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed.

A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed.

Methods and apparatus to associated voice messages with missed calls are disclosed. One example method includes receiving at a mobile device a call log item, obtaining a caller identity and a call log item time stamp, and determining if a voice message is associated with the call log item based on a voice message time stamp, the call log item time stamp, and a message duration. Other embodiments are described.

Methods and apparatus to associated voice messages with missed calls are disclosed. One example method includes receiving at a mobile device a call log item, obtaining a caller identity and a call log item time stamp, and determining if a voice message is associated with the call log item based on a voice message time stamp, the call log item time stamp, and a message duration. Other embodiments are described.

A method, device and medium for obtaining a call record of a mobile terminal are provided. The method includes: obtaining a missed incoming call record; and inserting the missed incoming call record into call records of the mobile terminal.

A method, device and medium for obtaining a call record of a mobile terminal are provided. The method includes: obtaining a missed incoming call record; and inserting the missed incoming call record into call records of the mobile terminal.

A virtual queuing system includes a server connected to a call center. The call center includes an automatic call distributor and a firewall. The server maintains virtual queues. User interfaces enqueu a call by a user of the call center to the virtual queues via the server. An application programming interface interfaces the user interfaces to the server. A virtual queuing connector module connects the automatic call distributor of the call center to the application programming interface across the firewall of the call center via requests or pulls initiated by the virtual queuing connector module. The virtual queuing connector module and the automatic call distributor are operated inside the firewall. The server, the application programming interface, and the user interfaces are operated outside the firewall. When a call is up, the call is connected as a prioritized call, assigned to a reserved IVR channel, and put through first.

The present disclosure relates to an apparatus and a method for managing a Mission Critical Push-to-Talk (MCPTT). The apparatus comprises: a first MCPTT client configured to send an MCPTT request message to a second MCPTT client through a MCPTT server, and receive, from the second MCPTT client through the MCPTT server, a MCPTT response message in response to the MCPTT request message, wherein an MCPTT call in the MCPTT service is established between the first MCPTT client and the second MCPTT client by the MCPTT server.