Methods and systems described in this disclosure receive a request for assistance from a device associated with a user, launch a conversational virtual assistant on the device, determine at least one potential subject of the request based on information associated with the user and a tab or webpage from which the conversational virtual assistant is launched, receive a verification of the subject of the request, create a contact menu with options for receiving the assistance, and receive a selection of one of the options.

Methods and systems described in this disclosure receive a request for assistance from a device associated with a user, launch a conversational virtual assistant on the device, determine at least one potential subject of the request based on information associated with the user and a tab or webpage from which the conversational virtual assistant is launched, receive a verification of the subject of the request, create a contact menu with options for receiving the assistance, and receive a selection of one of the options.

A first mobile terminal includes a microphone to receive a voice, a mobile communication module to make communication with a second mobile terminal, and a learning data unit to receive a command for entering an artificial intelligence (AI) telephone conversation mode, to obtain a user intent of the first mobile terminal, based on the received command, and to automatically perform a first task with the second mobile terminal according to the obtained user intent.

A first mobile terminal includes a microphone to receive a voice, a mobile communication module to make communication with a second mobile terminal, and a learning data unit to receive a command for entering an artificial intelligence (AI) telephone conversation mode, to obtain a user intent of the first mobile terminal, based on the received command, and to automatically perform a first task with the second mobile terminal according to the obtained user intent.

A method for performing speech-based human machine interaction (HMI) includes obtaining a speech of a user and determining whether a response to the speech of the user can be generated. If no response can be generated, information is sent corresponding to the speech of the user to the call center. A data processing device for performing speech-based human machine interaction (HMI), includes an obtaining module to obtain a speech of a user. The data processing device further includes a determining module to determine whether a response to the speech of the user can be generated. The data processing device further includes a sending module to send information corresponding to the speech of the user to the call center.

A method for performing speech-based human machine interaction (HMI) includes obtaining a speech of a user and determining whether a response to the speech of the user can be generated. If no response can be generated, information is sent corresponding to the speech of the user to the call center. A data processing device for performing speech-based human machine interaction (HMI), includes an obtaining module to obtain a speech of a user. The data processing device further includes a determining module to determine whether a response to the speech of the user can be generated. The data processing device further includes a sending module to send information corresponding to the speech of the user to the call center.

A method for establishing a telephone call between an originating device and a destination device. A call server receives an originating call made by an originating device to a dedicated number for a destination party. In response to receiving the originating call: (i) the originating call is parked; and (ii) a message is sent to the destination device of the destination party. The message informs the destination device of the originating call to the dedicated number so that the destination device is able to call the call server to be connected to the parked originating call.

A method for establishing a telephone call between an originating device and a destination device. A call server receives an originating call made by an originating device to a dedicated number for a destination party. In response to receiving the originating call: (i) the originating call is parked; and (ii) a message is sent to the destination device of the destination party. The message informs the destination device of the originating call to the dedicated number so that the destination device is able to call the call server to be connected to the parked originating call.

A central dispatch system for transmitting a service call from a consumer to a service provider includes a central resolution system coupled to a plurality of location specific resolution systems. Each of the location specific resolution systems is coupled with a location specific forms database. The central dispatch system creates a query to the central resolution system comprising a location of the service call and one or more tags to the central resolution system submits the query to one of the plurality of location specific resolution system based on the location of the service call. The local resolution system prepares a service request for one of the service providers comprising one or more forms selected based on the tags. The forms may be pre-filled with information provided by the consumer to the central dispatch system.

A central dispatch system for transmitting a service call from a consumer to a service provider includes a central resolution system coupled to a plurality of location specific resolution systems. Each of the location specific resolution systems is coupled with a location specific forms database. The central dispatch system creates a query to the central resolution system comprising a location of the service call and one or more tags to the central resolution system submits the query to one of the plurality of location specific resolution system based on the location of the service call. The local resolution system prepares a service request for one of the service providers comprising one or more forms selected based on the tags. The forms may be pre-filled with information provided by the consumer to the central dispatch system.