A method, apparatus and system for achieving visual programming of interaction workflows for customer contact centers which eliminates the need for skilled computer telephony interaction programmers to program the screen pops and workflows that are presented to live-agent customer service representatives in a contact center. Further, the disclosed method and apparatus enables integration of contact information from omni-channel systems, as well as customer relationship management (CRM) data, data collected from interactive voice response (IVR) systems, and data pulled from third-party databases, into the screen pops and workflows in a way that is agnostic as to the type or protocol of the PBX switch, the IVR system and the CRM system utilized by a particular call center, by facilitating a level of abstraction and data flow between and among these components.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

A system for a vehicle includes a modem and a telematics controller. The modem is configured to operate in a normal service mode in which the modem connects to a mobile network whenever possible according to a subscriber identity module (SIM) configuration of the modem, and in an emulated limited service mode in which the modem emulates network conditions of a limited service mode by refraining from providing data or voice connectivity outside of emergency services. The telematics controller is programmed to responsive to receipt of an indication to transition from the normal service mode to the limited service mode, wait for any active data or voice connections to the mobile network to terminate, and responsive to termination of any active data or voice connections to the mobile network, transition the modem from the normal mode to the emulated limited service mode.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

A system and method comprising configuring a conversation resource for an account within a communication platform; registering a set of endpoints as participants of the conversation resource; establishing a synchronous media communication session of the conversation resource according to at least the set of endpoints; maintaining the state of the conversation resource in synchronization with events of the synchronous media communication session; and servicing at least one programmatic interface to the conversation resource.

A unified platform for managing telephone number (TN) ordering and procurement lifecycles is provided. The unified platform provides or interacts with functionality for reservations, porting, conflict checks, testing, and industry notification functionality. An associated graphical user interface provides the functionality to a variety of users including customers, salespeople, and order managers.

A system and method for customizing communication processing within a communication platform that includes configuring a service handler, which comprises of at least setting execution code of the service handler; setting an association between the service handler and a communication event of the communication platform; detecting the occurrence of the communication event of a communication facilitated through the communication platform; invoking the service handler in response to the event, which comprises: executing the execution code in a serverless execution environment and generating a service handler response; and augmenting the communication in accordance with the service handler response.