A system and method for collaborative online desktop sharing is described, wherein a teacher can view the teacher's own desktop as well as the desktop(s) of the teacher's student(s), and the student(s) can see their own desktop as well as the teacher's desktop. As a result, the teacher and student(s) can monitor each other's screens, thus allowing the students to follow a teacher's on-screen actions in real time or near real time and allowing the teacher to ensure that student's are successfully completing demonstrated tasks.

Communications equipment associated with a calling party in a telecommunications network has a telephony function for handling telephone calls and a data communication application for handling data communication sessions. The telephony function and the data communication application have an associated first and second user interface respectively. A called party identifier is collected via the second user interface in response to user input at the communications equipment. A telephone call is set up between the calling party and the called party using the telephony function on the basis of the collected called party identifier. Data communication session setup information, comprising information identifying the called party, is transmitted on the basis of the collected called party identifier. The data communication session setup information is for establishing a data communication session separate from the telephone call for the communication of data between the calling party and the called party.

A method for telephone interaction includes establishing a voice channel for voice calls with a telephone agent system, establishing a data channel with the telephone agent system if the telephone agent system is in a busy state, and acquiring information provided by the telephone agent system via the data channel. The information is associated with an entertainment service. The method further includes providing the entertainment service to a user based on the information.

A system and method is disclosed for providing a conference call and enhanced conference call controls for traditional, for example circuit switched-only, and advanced, for example packet switched and dual circuit and packet switched, communication devices. The system includes components for receiving, transcoding, and distributing communication protocols from any suitable public, commercial, or otherwise known communication protocol source or architecture. In addition, the system includes components for dynamically transferring host control functions from one conference call participant while maintaining a conference call communication bridge, as well as components for maintaining a conference call communication bridge should a conference call host device become inadvertently disconnected.

A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.

Presented herein are selective data content sharing techniques that enable multiple data content windows displayed at a computing device to be separately displayed within a teleconferencing system. In one example, a content analyzer server of a teleconferencing system receives a request from a computing device connected to a local teleconference endpoint to initiate selective data content sharing. The content analyzer server is configured to identify a plurality of data content windows displayed at the computing device for selective sharing at separate displays of the local teleconference endpoint and at separate displays of one or more remote teleconferencing endpoints. The content analyzer server is further configured to split a data content stream originating at the computing device into a plurality of separate data content streams, wherein each data content window identified for selective sharing has an associated separate data content stream.

A mobile terminal for sharing a part of a web page provided. The mobile terminal comprises a communication unit configured to receive data on the web page from a network, a display unit configured to display a partial region of a web page of the received web page, and a control unit configure to obtain an address of the web page and information on the partial region and cause the communication unit to send the address and the area information to another terminal. A method for sharing a part of a web page is provided. The method comprises receiving address information on a web page and position information on a partial region of the web page, determining the partial region of the web page of the web page based on the address information and the position information, and displaying the determined partial region of the web page.

Various embodiments of methods, systems, and computer programs are disclosed for providing advertisements in a conference user interface. One embodiment is a method comprising: a conferencing system establishing a conference between a plurality of participants via a corresponding computing device connected to the conferencing system via a communication network; presenting a conference user interface to the computing devices, the conference user interface displaying each of the participants as a unique participant object in a virtual location; an online advertising platform selecting advertisement data from one or more advertisers; providing the selected advertisement data to the conferencing system; and displaying the advertisement data with an associated advertisement object in the virtual location during the conference.

A network node for handling access to sharing media in a media session in an Over The Top (OTT) Digital Assistant (DA). The media shall be shared between a first participant A and a second participant B in a communications network. The first participant A has access to sharing media in the media session in the OTT DA. The network node receives a request for access from the OTT DA. The request for access relates to the first participant A requesting access for the second participant B to sharing media in the media session in the OTT DA. The network node forwards the request to an IP Multimedia Subsystem (IMS) node in the communications network, to trigger the IMS node to switch on the sharing of media in the media session in the OTT DA for the second participant B, when authorised by the participant B.

A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.