An inbound call connection request may be received from a non-resident, directed to a controlled-environment facility resident and/or the resident's device. A determination may be made that a calling account of the resident does not have sufficient funds to pay for the inbound call, whereupon a message may be provided to the non-resident offering billing options, including at least a wireless carrier billing option, to complete the call connection. The call may be connected with the resident device in response to a determination a calling account of the inmate has sufficient funds to pay for the call or acceptance of one of the payment methods by the non-resident, along with authentication that the non-resident is associated with an address identifier (AID) of the resident device, and verification that the resident operating the device is associated with the AID of the device.

Technology for connecting a customer with a customer service agent is provided. In one example, a method may include receiving an initial request from a customer to connect with customer service. A connection may be created between the customer and a customer service agent for the customer service. Customer information for the customer may be linked with agent information for the customer service agent for a predetermined period of time. When a subsequent request to connect the customer with the customer service is received within the predetermined period of time, the customer may be connected with the customer service agent using the linking of the customer information with the agent information.

The present disclosure is directed to a system for device configuration-based function delivery. A server receives a data structure including device configuration information that indicates the computing device comprises an application programming interface to allow a data function to access a call function of the computing device. The server identifies a first content item having a call-on-select function and a second content item without a call-on-select function. The server determines, based on the device configuration information, a first call score for the first content item having the call-on-select function and a second call score for the second content item without the call-on-select function. The server selects the second content item for transmission to the computing device to cause the computing device to display the second content item without the call-on-select function on the computing device comprising the application programming interface.

A remote healthcare system that incorporates a cloud based platform with a service provider having servers that store data and administrative applications for delivering healthcare features to a care recipient by an authorized member of a caretaker group where the system includes a care recipient controller at the location of the care recipient being provided the healthcare features, the care recipient controller being under primary control of the care recipient and having an internal microcontroller programmed to function as a general purpose computer to permit communications with cloud platform systems and with the care recipient, wherein the controller has circuitry to connect wirelessly and by landline to authorized members of the caretaker group, such that one authorized member of the caretaker group can remotely take control of the recipient controller as authorized by the service provider, and remotely control services to the care recipient including initiating emergency calls to 911 through the controller switch circuitry for the care recipient's landline.

Communications equipment associated with a calling party in a telecommunications network has a telephony function for handling telephone calls and a data communication application for handling data communication sessions. The telephony function and the data communication application have an associated first and second user interface respectively. A called party identifier is collected via the second user interface in response to user input at the communications equipment. A telephone call is set up between the calling party and the called party using the telephony function on the basis of the collected called party identifier. Data communication session setup information, comprising information identifying the called party, is transmitted on the basis of the collected called party identifier. The data communication session setup information is for establishing a data communication session separate from the telephone call for the communication of data between the calling party and the called party.

A client device, e.g., a smartphone including a web browser, requests a call authorization token from a web server, e.g., a web page server. The web server, acting on behalf of a company, whose web page is hosted and whose phone corresponds to the called party, screens incoming requests and decides whether or not to issue an authorization token, e.g., a signed token including an encrypted portion. The web server issues a call authorization token and communicate the issued token to the client device. The client device includes the received issued call authorization token in a signal, e.g., a SIP INVITE signal, which it generates and sends to a session border controller (SBC). The session border controller processes the received authorization token and checks the authorization token to validate the received token. The SBC establishes a communications session if the received token passes the validation check.

Methods, systems, and apparatus include computer programs encoded on a computer-readable storage medium for dynamic contact information assignment. A method includes: identifying a pool of telephone numbers; assigning the telephone numbers to a pool manager; allocating by the pool manager, subsets of the telephone numbers to a plurality of allocators, each allocator responsible for allocating telephone numbers to an associated group of content sponsors; determining a first allocation of a first subset, the first allocation being distributed among the content sponsors associated with a first allocator, creating first pools each associated with a respective one of the content sponsors associated with the first allocator; reclaiming one or more telephone numbers from a pool of the first pools; and assigning ones of the reclaimed telephone numbers by the first allocator into either other pools of the first pools or back to the pool manager for allocation to other allocators.

Systems and methods to selectively block calls from reaching destinations based on an input received from a callback connection. One embodiment includes a web server to receive a selection of an advertisement from an customer and to obtain a communication reference from the customer in response to the selection; a session border controller to interface with a packet switched network; and one or more telecommunication servers coupled to the session border controller and the web server, the one or more telecommunication servers to establish a connection for real time communications using the communication reference, to initiate a connection for real time communications with an advertiser of the advertisement after receiving an indication of acceptance of the connection established using the communication reference; where the advertiser is charged an advertisement fee in response to establishing a connection for real time communications between the advertiser and the customer.

The present invention provides a telecom control function in a communication terminal. The telecom control function is configured to receive call indicia when a call tag in a software entity, such as an application or electronic document, is selected by a user of the communication terminal. The call indicia provides information associated with a remote party with which a call is being requested by the user. The telecom control function may use the call indicia along with user indicia obtained from the user and indirectly establish a call with the remote party using a telephony terminal other than the communication terminal. If the communication terminal includes a telecommunication client capable of supporting a call, the telecom control function may instruct the telecommunication client to directly initiate the call with the remote party using the call indicia.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.