A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list.

Some implementations provide a feature recommendation system that receives sequences from user sessions with applications, where each sequence is of features of the applications in an order the features were used by a user. The sequences are applied to a feature embedding model that learns semantic similarities between the features based on occurrences of the features in the sequences in a same user session. A request is received for a feature recommendation that identifies a feature of an application used by a given user in a user session. A recommended feature for the feature recommendation is determined from a set of the semantic similarities that are between the identified feature and others of the features. The feature recommendation is presented on a user device associated with the given user.

Methods and apparatus implementing a telephony terminal for connecting a telephone to a data network. In one implementation, a telephony system includes: a phone connection for connecting to a telephone; a network connection for connecting to a network; and a controller connected to said phone connection and to said network connection; wherein said controller provides a phone service for processing information for said phone connection, said controller provides a network service for processing information for said network connection, and said controller provides a network voice service for converting information to and from a network voice format.

A method and a communication interchange enhancement system for implementing an enhanced user interface for a communication interchange includes but is not limited to a method including to providing an identifier associated with a third-party participant related to the communication interchange; matching the identifier with the third-party participant in a database storing one or more lists of possible third-party participants; obtaining context data associated with the identifier regarding a group-type characteristic of the third-party participant for purposes of communication interchange with at least another participant; and enabling a user interface to display the group-type characteristic.

A method, an apparatus, and a non-transitory computer-readable storage medium are provided. The method includes initiating communication at an electronic device, providing first information associated with the communication, and providing second information associated with the communication, the second information being provided in a mode that is different from a mode in which the first information is provided.

Provided is a method for displaying counterpart-associated information in an electronic device. The method for displaying associated information in an electronic device may include: finding, when a function associated with a specific counterpart is executed, information that is stored so as to be mapped with identification information of the counterpart; and displaying at least of the found information and an item for the found information. The found information may include at least one of communication log information for a video or voice call with the counterpart, schedule or memo information related to the counterpart, voice information collected during a call with the counterpart, and social content information related to the counterpart.

Provided are an electronic device, a method thereof, and a server. The electronic device includes a display, a communication interface, at least one processor, and a memory electrically connected to the processor, wherein, upon execution, the memory is configured to store instructions that enable the at least one processor to detect that a call event associated with another electronic device occurs; obtain call-related information associated with the another electronic device; detect at least one piece of information corresponding to a call state with the another electronic device from the obtained call-related information; and control the display to display a screen including the at least one piece of detected information and information indicating the call state with the another electronic device. Other embodiments may be possible.

A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.

Example apparatus and methods concern establishing context for a phone call. A computing device is controlled to display content and applications that are relevant for the call during the call. A party on the call is identified using data received from a phone used by the party. The relevant content and the relevant application are identified using actions (e.g., purchase to make, call to make) and intentions (e.g., family matter, business matter) identified in text provided in a text-based transcript of the call. The text-based transcript is provided in real time by a natural language processing (NLP) service during the call. The devices are controlled to selectively present the relevant content and the relevant application to make the call more automated and more productive. A to-do list is automatically generated based on the intentions, the actions, and on subject matter or content discussed or accessed during the call.

Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.