The present invention relates to a method of augmenting a telecommunications call, the method comprising detecting a telecommunications call event at a user telecommunications device 10; selecting an item of media content 101, the item of media content 101 being associated with a uniform resource identifier or URI; augmenting the call with the item of media content 101; detecting a user interaction with the item of media content 101; and on termination of the call, performing an action in dependence on the resource identified by the URI. The invention extends to a corresponding system and apparatus.

A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to or selected by another party participating in the call, or may be related to or selected by a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, and allow a caller to change the destination of a call, take advantage of an offer presented to him, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his local contacts (on his telephone) and/or a central or global directory or contact list.

A process for real-time data exchange allows for sharing data, including metadata such as user data and phone data, between multiple handsets so that handsets may automatically display such data upon initiation or establishment of a telephone call, and in some arrangements throughout the life of the call. In this way, the need for subsequent data transmissions is reduced or eliminated, making bandwidth usage more efficient and conserving battery power.

Example apparatus and methods concern establishing context for a phone call. A computing device is controlled to display content and applications that are relevant for the call during the call. A party on the call is identified using data received from a phone used by the party. The relevant content and the relevant application are identified using actions (e.g., purchase to make, call to make) and intentions (e.g., family matter, business matter) identified in text provided in a text-based transcript of the call. The text-based transcript is provided in real time by a natural language processing (NLP) service during the call. The devices are controlled to selectively present the relevant content and the relevant application to make the call more automated and more productive. A to-do list is automatically generated based on the intentions, the actions, and on subject matter or content discussed or accessed during the call.

A system and method for providing a telephony endpoint information service at a communication platform includes obtaining information of a first endpoint through a set of information collection processes; storing the obtained information in an endpoint repository; receiving an endpoint query request of a communication event, wherein the endpoint query request specifies at least a first endpoint; accessing endpoint information for the first endpoint; and augmenting the communication event according to the accessed endpoint information.

A method may include obtaining information from multiple local devices. The information may indicate a configuration of each of the multiple of local devices with respect to a capability to: receive and broadcast remote audio and display transcriptions of the remote audio. The method may also include establishing a communication session with a remote device and after establishing the communication session with the remote device, obtaining the remote audio from the remote device. The method may further include directing the remote audio to a first local device of the multiple local devices based on the first local device being configured to receive and broadcast remote audio. The method may also include directing transcript data that includes a transcription of the remote audio to a second local device of the multiple local devices based on the second local device being configured to display transcriptions of the remote device audio.

A system is provided that includes a first network interface for a first network type and a second network interface for a second network type that is different from the first network type. The system also includes at least one processor configured to cause the system to perform operations. The operations may include obtaining, from the first network interface, audio from a communication session with a remote device established over the first network and obtaining an indication of a communication device available to participate in the communication session and direct audio obtained from the communication session to a remote transcription system. The operations may also include directing the audio to the second network interface for transmission to the communication device, obtaining transcript data from the remote transcription system based on the audio, and directing the transcript data to the second network interface for transmission to the communication device.

A method may include establishing a communication session with a remote device over a network. After establishing the communication session with the remote device, the method may include obtaining remote audio from the remote device that is provided by the remote device as part of the communication session. The method may also include directing the remote audio received from the remote device to a local device participating in the communication session and to a remote transcription system and obtaining transcript data from the remote transcription system based on the remote audio. The transcript data may include a transcription of the remote audio. The method may further include directing the transcript data to a television for presentation of the transcription of the remote audio by the television such that the transcription of the remote audio is presented substantially aligned with presentation of the remote audio by the local device.

First call identification information is stored at a network-connected device. The first call identification information identifies a call between an initiating device connected to an Internet Protocol (IP)-based network and a called device connected to the IP-based network. The call identified by the first call identification information is established through a telephone carrier network. Second call identification information is stored in the network-connected device. A determination is made that the first call identification information and the second call identification information identify the call from the initiating device to the called device. The call is connected through the IP-based network so as to avoid the telephone carrier network based upon the determining that the first call identification information and the second call identification information identify the call.

A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list.