In the case of a method or an arrangement for the automatic start up of a first communication terminal (EG A, EG B) configured for voice communication on at least one second communication terminal (CL A, CL B) configured for text communication, the voice communication between communication terminals is conveyed via at least one voice communication server (SCS) and the text communication between communication terminals is conveyed via at least one text communication server (TCS). The at least one voice communication server (SCS) and the at least one text communication server (TCS) exchange information via at least one conversion device (GW). The start up of at least one first communication terminal (CL A, CL B) is effected via the at least one text communication server (TCS), the at least one conversion device (GW) and the at least one voice communication server (SCS) to at least one second voice communication terminal (EG A, EG B).

This disclosure provides systems, methods, services, and platforms for automatically prompting a user of a mobile device to send feedback after a triggering event. This disclosure enables Mobile Network Operators to immediately solicit timely feedback from a mobile user after an interaction with the user. When a business, group, or other entity has an active survey campaign, a survey message comprising one or more response options is automatically sent to a mobile device after a triggering event occurs. Based on the user's selected response option, subsequent, follow-up survey messages can be automatically sent to the mobile device.

Disclosed is a work process supporting system based on interactive voice and text communication, and more particularly a work process supporting system based on interactive voice and text communication, in which at least one of a voice and a text is selectively applied according to congenital/acquired conditions of an information or service requester, so that a work process for providing information or service can be carried out, thereby freeing from constraints in input/output means for performing the work process for providing the information or the service and carrying out the work process while keeping continuity, reliability and accuracy.

Electronic conferences are a common method of conducting a meeting when the participants are not at the same location. When a conference drops a portion of the audio, such carrying speech from a speaker, participants may be excluded from the full content of the conference. By having a device associated with a speaking participant convey both audio and generated text from the speech provided by the speaking participant, a server may be able to determine that speech is missing from the audio portion and automatically insert text content. As a result, poor audio quality may be mitigated with text and omitting unwanted text when the audio quality is sufficient.

Determining whether a proposed message contextually fits a messaging session. A method obtains a proposed message to be sent in a messaging session between users of a messaging service. The method identifies a context of the proposed message. The method determines whether the proposed message contextually fits the messaging session based on characteristics of an expected response to the proposed message, the characteristics of the expected response being based on patterns of communication between the users. The method also performs processing based on whether the proposed message contextually fits the messaging session.

Computing and communication systems and methods include one or more servers communicatively coupled with a computing device through a telecommunications network. In implementations one or more data stores are communicatively coupled with the server(s). One or more user interfaces displayed on the computing device display a website provided by the server(s) and accessed using a browser. A file selector is displayed on the website. The file selector corresponds with a file that may already reside on the computing device and/or on a file share accessible by the computing device. The file selector is configured to initiate opening of the file locally on the computing device without necessarily downloading a copy of the file through the browser. The systems and methods may automatically initiate calls and/or texts on non-cell phones (e.g., desk phones, turret type phones and/or VOIP phones) in response to selection of a phone number displayed on a website.

A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.

This disclosure provides aspects and embodiments of methods, services, and platforms for prompting users with a zero account balance to send a callback message to a contact informing the contact that the user cannot call them and asking the contact to call the user. This disclosure further provides location determining platforms and rewards platforms for users.

Provided are a system and method of providing a voice-message call service. A mobile device that performs a call with an external mobile device comprises a control unit configured to obtain text, the text converted from voice data that is exchanged between the mobile device and the external mobile device, during the call between the mobile device and the external mobile device, and obtain input text input to the mobile device and provided text that is received from the external mobile device; and a display unit configured to arrange the text, the input text, and the provided text and display the arranged text, input text, and provided text on a screen of the device, during the call between the mobile device and the external mobile device.

Audio data, corresponding to an utterance spoken by a person within a detection range of a voice communications device, can include an audio message portion. The audio data can be captured and analyzed to determine the intent to send a message. Based at least in part upon that intent, a remaining portion of the audio data can be analyzed to determine the intended message target or recipient, as well as the portion corresponding to the actual message payload. Once determined, the audio file can be trimmed to the message payload, and the message payload of the audio data can be delivered as an audio message to the target recipient.