A system and a method for overcoming a partial failure of an application in a telephony communication system are provided. The method includes: receiving information indicating that a first application has experienced a partial failure; receiving, from each of a plurality of applications, metadata that relates to a corresponding ordered priority of partitions, a corresponding Availability Zone from among a plurality of Availability Zones in which the respective application is located, and a corresponding instance index within the corresponding Availability Zone; sorting the received metadata with respect to the corresponding Availability Zone and with respect to the corresponding instance index; and reassigning, based on a result of the sorting, the first application to an instance index within the Availability Zone in which the first application is located such that a number of the partitions within instance indexes in the corresponding Availability Zone is balanced.

A method includes receiving a first request associated with a first user account and comprising content of a first message and a first plurality of destination endpoints, and a second request associated with a second user account and comprising content of a second message and a second plurality of destination endpoints to receive the second message, generating a first list of routing options for delivering the first message to the first plurality of destination endpoints, and a second list of routing options for delivering the second message to the second plurality of destination endpoints, generating, based on the first list of routing options, one or more versions of the first message for delivery to the first plurality of endpoints, and generating, based on the second list of routing options, one or more versions of the second message for delivery to the second plurality of endpoints. The method further includes causing the one or more versions of the first message to be transmitted to the first plurality of destination endpoints, and the one or more versions of the second message to be transmitted to the second plurality of destination endpoints, and providing first access rate statistics collected by tracking access to the one or more versions of the first message by the first plurality of destination endpoints, and second access rate statistics collected by tracking access to the one or more versions of the second message by the second plurality of destination endpoints.

A system and a method for overcoming a partial failure of an application in a telephony communication system are provided. The method includes: receiving information indicating that a first application has experienced a partial failure; receiving, from each of a plurality of applications, metadata that relates to a corresponding ordered priority of partitions, a corresponding Availability Zone from among a plurality of Availability Zones in which the respective application is located, and a corresponding instance index within the corresponding Availability Zone; sorting the received metadata with respect to the corresponding Availability Zone and with respect to the corresponding instance index; and reassigning, based on a result of the sorting, the first application to an instance index within the Availability Zone in which the first application is located such that a number of the partitions within instance indexes in the corresponding Availability Zone is balanced.

A method and system are provided. The method includes automatically monitoring one or more voice communication sessions occurring on multiple communication devices to transcribe into text, by a processor-based voice-to-text transcriber, voices uttered by two or more respective participants other than a user in each of the voice communications sessions. The method further includes comparing, for each of the voice communication sessions, the topic of interest to conversation features derived from the text to detect a match there between. The method also includes providing the user with a summary of each of the voice communication sessions for which the match has been detected by said comparing step, the summary being based on the text. The method additionally includes automatically connecting the user to at least one of the voice communication sessions for which the summary thereof has been provided to the user.

A system and a method for managing contact center functionality are provided. The method includes: receiving, from a servicing application, a request for a web application that implements a plurality of contact center functions; integrating the web application into the servicing application; and displaying a ribbon that includes information that relates to each of the plurality of contact center functions. The ribbon may be embeddable in a user interface screen of the servicing application.

.[.Anonymous voice communication between a first station and a second station is facilitated by providing an interface that allows input of a transaction specification from at least one of the first and second stations. A reference code associated with the transaction is generated, there being a defined relationship between the reference code and the address of the second station for voice communication. The reference code is supplied to the first station, and a voice communication request and the reference code are received from the first station. The reference code is used to recover said address and a channel for voice communication is opened between said first and second stations. Voice communication can thereby be established between the first and second stations without providing the address of the second station to the first station..]..Iadd.An Internet-based service system for data mining user information is herein disclosed and enabled. The disclosed service system may facilitate users posting information, advertising products/services, connecting to other users, and making transactions over the Internet. Data obtained from each transaction submitted through the service are data mined. The collected data may include personal information, private data, interests, intellectual property, etc. To create transactions, the system may create a proposed transaction specifying a transaction between first and second parties based, at least in part, on data mining the first and second party's history of transactions. The service system may transmit a reference code to the first party related to the proposed transaction, and wait to receive a communication request from the first party employing the reference code. The reference code may include text, image(s), video(s), audio, or communication link(s), and the proposed transaction may be an advertisement or matching service..Iaddend.

A system and method that includes receiving a messaging request that includes communication intent parameters and a set of communication destinations, wherein the messaging request is authenticated as a request of a first account; dynamically transforming messages according to individual communication destinations, wherein for the set of communication destinations: selecting a communication mode according to communication intent parameters, transforming content of the messaging request, and transmitting transformed content to a destination endpoint in the selected communication mode.

A system and a method for providing resiliency in a telephony communication system are provided. The method includes: obtaining resources that are available in a first data center; receiving, from a client, a request for accessing a first resource; transmitting, to the client, a first Uniform Resource Locator (URL) that includes information for facilitating a client access to the first resource in the first data center; when the first resource becomes unavailable in the first data center and available in a second data center, transmitting, to the second data center, a subscribe message for facilitating a client access to the first resource in the second data center; and when the client access to the first resource in the second data center is available, transmitting, to the client, a second URL that includes information for facilitating the client access to the first resource in the second data center.

A system and a method for providing resiliency in a telephony communication system are provided. The method includes: obtaining resources that are available in a first data center; receiving, from a client, a request for accessing a first resource; transmitting, to the client, a first Uniform Resource Locator (URL) that includes information for facilitating a client access to the first resource in the first data center; when the first resource becomes unavailable in the first data center and available in a second data center, transmitting, to the second data center, a subscribe message for facilitating a client access to the first resource in the second data center; and when the client access to the first resource in the second data center is available, transmitting, to the client, a second URL that includes information for facilitating the client access to the first resource in the second data center.

A system and a method for processing a message on a processing platform, such as a Kafka processing platform, are provided. The method includes: acquiring a plurality of partitions from the messaging platform; designating a first partition from among the plurality of partitions as a sticky partition; generating a plurality of routing keys that are configured to route messages to the sticky partition; using a first routing key from among the plurality of routing keys to identify a first service subscription; subscribing to a second service using the first routing key; and receiving a message transmitted by the second service.