A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.

Techniques for call handling between a cellular network and a communication service are described. In at least some embodiments, a call refers to a real-time exchange of communication media between different communication endpoints. According to one or more embodiments, techniques described herein determine whether to route a call over a cellular network or to transfer (e.g., hand over) the call from the cellular network to a communication service. This determination can be made based on various policies that consider different call-related criteria.

Disclosed are an apparatus and method of performing automated administrative operations on a mobile device. One example method may include determining via a hosted server that an action needs to be performed by a mobile device under management. The method may further include generating a message via the hosted server, the message includes the action, and transmitting the message to the mobile device under management, and receiving a result message from the mobile device under management responsive to the transmitted message, the result message indicating that the action has been satisfied.

Disclosed are an apparatus and method of performing automated administrative operations on a mobile device. One example method may include determining via a hosted server that an action needs to be performed by a mobile device under management. The method may further include generating a message via the hosted server, the message includes the action, and transmitting the message to the mobile device under management, and receiving a result message from the mobile device under management responsive to the transmitted message, the result message indicating that the action has been satisfied.

A switch device for use in a gateway equipment and a gateway equipment comprising the switch device are suggested. The suggested switch comprises a Foreign Exchange Station (FXS) port configured to be connected to a telephone set, a Foreign Exchange Office (FXO) port connected to communicate analog voice signals with an external network, and a Voice over Internet Protocol (VOIP) unit configured to communicate digital data signals with the external network and enable a VOIP call using the digital data signals. The switch device comprises a switch configured to, when the gateway equipment is power down, connect the FXS port to the FXO port. The switch device also comprises a power unit configured to generate a work voltage from the analog voice signals at the FXO port to provide a power supply to the switch.

A method and an apparatus for switching a multi-party call, and a terminal are provided. The method includes detecting whether a multi-party call realized on a current network side needs to be switched to a multi-party call realized on a terminal, or a multi-party call realized on a current terminal needs to be switched to a multi-party call realized on a network side; and the multi-party call realized on a terminal and the multi-party call realized on a network side can be switched to each other based on the detection result. Therefore, diversified requirements of scenes and users can be satisfied.

Call forwarding method and device, and a terminal are provided. The method includes: receiving an incoming call request from a remote subscriber; determining whether the remote subscriber is a contact in an address book for whom a target forwarding subscriber has been predetermined and whether the incoming call request of the remote subscriber meets a condition of triggering forwarding; and if the remote subscriber is the contact in the address book for whom the target forwarding subscriber has been predetermined, and the incoming call request of the remote subscriber meets the condition of triggering forwarding, forwarding the incoming call request of the remote subscriber to the target forwarding subscriber. A target forwarding subscriber and a condition of triggering forwarding may be predetermined flexibly, and the call forwarding may be performed more flexibly.

Disclosed are an apparatus and method of performing automated administrative operations on a mobile device. The mobile device user may be unaware of any updates or other administrative operations being performed. One example method may include detecting that an event has occurred, interrupting a previously executed program, initiating a new program different from the previously executed program to perform a new function and notifying an application of the program interruption. The message may be a SMS type message.

Described herein are systems, devices, methods, and media for managing emergency communications by using multiple transport layer sessions to ensure robust communications during periods of poor communication quality and/or by providing persistent communication sessions that continue despite poor communication quality or disconnections.

Described herein are methods, devices, media, and systems for managing emergency communications and providing seamless data extraction from a communication device by an emergency service.