This disclosure provides systems, methods, services, and platforms for automatically prompting a user of a mobile device to send feedback after a triggering event. This disclosure enables Mobile Network Operators to immediately solicit timely feedback from a mobile user after an interaction with the user. When a business, group, or other entity has an active survey campaign, a survey message comprising one or more response options is automatically sent to a mobile device after a triggering event occurs. Based on the user's selected response option, subsequent, follow-up survey messages can be automatically sent to the mobile device.

A method (and structure) to connect a mobile device to a local Wi-Fi network includes providing an input capability for a user of the mobile device to request to make a connection to a local Wi-Fi network. A processor on the mobile device retrieves, from a memory device of the mobile device, a listing of registered local Wi-Fi networks available at the user's current location. A request to connect to a selected one of the registered local Wi-Fi networks listed on the retrieved listing of registered local Wi-Fi networks is transmitted from the mobile device. The mobile device is connected to the selected registered local Wi-Fi network upon receipt of an indication by the selected registered local Wi-Fi network that the user has been validated and verified as trustable.

This disclosure provides methods, services, and platforms that automatically prompt mobile phone users to add contact information to their phone book after a triggering event such as calling a phone number. The methods, services, and platforms allow mobile network operators to provide a service that allows businesses to potentially have their numbers added to the phonebook of a mobile phone after a disconnected call.

This disclosure provides methods, systems, and platforms for automatically prompting a mobile device user to download an application to their mobile device after a triggering event. Triggering events include calling a business, receiving a call from a business, and navigating to a website. In some embodiments, a business can run a targeted campaign to automatically prompt a mobile device user to download an application. In some embodiments, the platform interacts with an application installed on the mobile device. The prompt displayed on the mobile device includes an actionable option to download an application.

This disclosure provides systems, methods, services, and platforms for automatically prompting a user of a mobile device to send feedback after a triggering event. This disclosure enables Mobile Network Operators to immediately solicit timely feedback from a mobile user after an interaction with the user. When a business, group, or other entity has an active survey campaign, a survey message comprising one or more response options is automatically sent to a mobile device after a triggering event occurs. Based on the user's selected response option, subsequent, follow-up survey messages can be automatically sent to the mobile device.

This disclosure provides methods, systems, services, and platforms for automatically prompting a user of a mobile device to follow an entity on a social media network after a triggering event. This disclosure enables Mobile Network Operators to generate more followers on social media, and, thereby, connect better with potential customers or fans. When a business, group, or other entity has an active social media campaign, a message comprising instructions to launch a browser on a mobile device and navigate to the entity's social media page is sent automatically after a triggering event occurs.

A method may include a processor receiving survey data for a plurality of customers of a telecommunication service provider network for a given time period, the survey data identifying whether each of the customers is willing to recommend the telecommunication service provider network, identifying detractors from the plurality of customers, comprising customers that are not willing to recommend the telecommunication service provider network, and collecting customer event data for the detractors for the given time period, identify detractor trigger events from the customer event data, comprising billing events that are correlated with the detractors, detect an occurrence of one of the detractor trigger events associated with a first customer, and adjust a billing record for the first customer in response to detecting the occurrence of the one of the detractor trigger events, to result in a lesser charge to the first customer than without the adjusting.

This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.

A method for accessing telecommunications services (124-126) from a terminal (110-112, 140-142) having credit-based communications capabilities. The method includes consuming credit when accessing telecommunications services, when available communications credit value becomes lower than a predefined threshold, providing to a user of said terminal a action selection user interface enabling the selection of a credit-generating action by the user, and after the action has been executed, recharging communications credit for the user. The present invention also provides a system for implementing the method.

Systems, methods, and software that perform offline charging. One embodiment comprises a Charging Data Function (CDF) of an Offline Charging System (OFCS). The CDF receives accounting requests for a session from a Charging Trigger Function (CTF), and generates an incomplete Charging Data Record (CDR) for the session based on the accounting requests. The CDF identifies request identifiers (ID) assigned to the accounting requests used to generate the first incomplete CDR, and inserts the request IDs in the incomplete CDR. The CDF determines whether one or more of the accounting requests used to generate the incomplete CDR were indicated as a re-transmitted accounting request by the CTF, and inserts content information for the re-transmitted accounting request(s) in the incomplete CDR.