The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialog module via a SMS texting gateway for the mobile device identified by the phone number.

A system and computer implemented method which determines usage and available rate plans, at least some of which are pool eligible. Based on expected usage for a billing cycle, the system and method modifies rate plans for one or more devices to migrate devices in and out of the pool(s) and/or modify plans and data available to the pool in order to reduce cost of telecommunications services for the devices.

Inmate text communication can include communicating a text message through a server via a Wi-Fi radio, where the Wi-Fi radio is associated with an active predetermined and unique telephone number selected from a group of reserved predetermined and unique telephone numbers.

Aspects of this disclosure are directed to a method of routing text messages to subscribers of toll-free numbers using the toll-free exchange. Typically, an originating texter will draft a text message, using, for example, an SMS component of a cellular phone to a toll-free subscriber. In an aspect of the present disclosure, the text message is sent to the originating texter's service provider, which then routes the text message to the toll-free exchange. The toll-free exchange looks up the RESPORG ID associated with the ten-digit toll-free number, and the RESPORG ID is used for text message routing.

A process for determining an operational status for a cellular service vendor includes, within a computerized device, sending a test signal comprising a test message to each of a plurality of testing nodes, each testing node being associated with a different cellular service vendor and each testing node including a computerized application configured to provide data back to the computerized device in reply to the test signal independently from data provided by the associated cellular service vendor. The process further includes, within the computerized device, determining a quality of service for each of the cellular service vendors based upon the data provided by the computerized application, generating a computerized display output describing the quality of service for each of the cellular service vendors, and allocating marketing resources based upon the quality of service for each of the cellular service vendors.

A mobile virtual network operator is provided. The operator includes a server that is communicatively coupled to a mobile device. The mobile device includes application software provided by the virtual network operator for allowing phone call and data connectivity.

A method for accessing telecommunications services (124-126) from a terminal (110-112, 140-142) having credit-based communications capabilities. The method includes consuming credit when accessing telecommunications services, when available communications credit value becomes lower than a predefined threshold, providing to a user of said terminal a action selection user interface enabling the selection of a credit-generating action by the user, and after the action has been executed, recharging communications credit for the user. The present invention also provides a system for implementing the method.

Aspects of this disclosure are directed to a method of routing text messages to subscribers of toll-free numbers using the toll-free exchange. Typically, an originating texter will draft a text message, using, for example, an SMS component of a cellular phone to a toll-free subscriber. In an aspect of the present disclosure, the text message is sent to the originating texter's service provider, which then routes the text message to the toll-free exchange. The toll-free exchange looks up the RESPORG ID associated with the ten-digit toll-free number, and the RESPORG ID is used for text message routing.

The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialogue module via a SMS texting gateway for the mobile device identified by the phone number.

A mobile virtual network operator is provided. The operator includes a server that is communicatively coupled to a mobile device. The mobile device includes application software provided by the virtual network operator for allowing phone call and data connectivity.