The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialogue module via a SMS texting gateway for the mobile device identified by the phone number.

A network device stores overload handling criteria for a real-time credit management system of a wireless core network. The network device monitors for overload conditions based on the overload handling criteria and determines, based on the monitoring, that a potential overload condition exists. The network device receives a first credit control request for a user device, determines a standard resource quota that is responsive to the first credit control request, and allocates an increased resource quota, over the standard resource quota, for the first credit control request. The increased resource quota is based on the potential overload condition and the overload handling criteria. The increased resource quota may prevent the system from reaching a complete overload condition, may reduce overall message traffic, and may provide time for manual or autonomous recovery from the circumstance that caused the potential overload condition.

The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialogue module via a SMS texting gateway for the mobile device identified by the phone number.

A mobile virtual network operator is provided. The operator includes a server that is communicatively coupled to a mobile device. The mobile device includes application software provided by the virtual network operator for allowing phone call and data connectivity.

A process for determining an operational status for a cellular service vendor includes, within a computerized device, sending a test signal comprising a test message to each of a plurality of testing nodes, each testing node being associated with a different cellular service vendor and each testing node including a computerized application configured to provide data back to the computerized device in reply to the test signal independently from data provided by the associated cellular service vendor. The process further includes, within the computerized device, determining a quality of service for each of the cellular service vendors based upon the data provided by the computerized application, generating a computerized display output describing the quality of service for each of the cellular service vendors, and allocating marketing resources based upon the quality of service for each of the cellular service vendors.

A network device stores overload handling criteria for a real-time credit management system of a wireless core network. The network device monitors for overload conditions based on the overload handling criteria and determines, based on the monitoring, that a potential overload condition exists. The network device receives a first credit control request for a user device, determines a standard resource quota that is responsive to the first credit control request, and allocates an increased resource quota, over the standard resource quota, for the first credit control request. The increased resource quota is based on the potential overload condition and the overload handling criteria. The increased resource quota may prevent the system from reaching a complete overload condition, may reduce overall message traffic, and may provide time for manual or autonomous recovery from the circumstance that caused the potential overload condition.

Inmate text communication can include communicating a text message through a server via a Wi-Fi radio, where the Wi-Fi radio is associated with an active predetermined and unique telephone number selected from a group of reserved predetermined and unique telephone numbers.

A toll-free tagging service is provided that includes a subscription-based service that is made available to responsible organizations, consumers and businesses. The toll-free tagging service may provide the ability to tag a toll-free number (or group of numbers), and once a number is tagged, to track updates to that number that may then be distributed to customers through emails/text messages or other means. Subscribers of the toll-free tagging service may also have the ability to create, view, update and delete tags through a web application, mobile application, or some other user interface.

A technique for hiding topological information in a message that leaves a trusted network-domain is presented. The message pertains to a subscriber session and comprises a Fully Qualified Domain Name (FQDN) of a message originator. The originator is located in a first network domain, and the message is directed towards a destination in a second network domain. A method aspect comprises the steps of receiving the message, determining the FQDN comprised in the message and determining an identifier associated with the message. The identifier comprises at least one of a subscriber identifier, a session identifier and a destination identifier. Further, the method comprises applying a cryptographic operation on the FQDN and the identifier, or on information derived therefrom, to generate a cryptographic value. The message is then processed by substituting at least a portion of the FQDN with the cryptographic value prior to forwarding the message towards the second network domain.

A computerized method of terminating audio telephone calls that provides the other party with more information as to why the telephone call was terminated. This method, which is particularly useful for computerized smartphones equipped with voice and data channel communications methods, automatically provides the user with a variety of different informative text messages that can be selected by the user and sent to the other party at the time that a voice call is terminated.