H04M15/84

Omni-channel electronic communication system and method

There is provided a method of providing a multi-channel electronic communication capability allowing a provider to communicate with a plurality of end user terminals corresponding to a plurality of terminal platforms. The method comprises: providing a repository of mini applications being executable on all of the plurality of the terminal platforms. A function and an appearance of the mini applications is editable by the provider. The mini applications are configured to be stored and executed on the end user terminals. The method also comprises providing a WYSIWYG layout editor engine in communication with the repository. The layout editor engine is configured to allow the provider to build a communication interface corresponding to each of the plurality of terminal platforms. The building the communication interface comprises, for each terminal platform: selecting one or more mini applications from the repository, and arranging a layout of the selected mini applications.

Connection control system, connection control method and management server

According to the present invention, when receiving a connection request including an SIM-ID from a terminal 20, a connection node 16 connects the terminal to a connection destination APN which is associated with the SIM-ID. A user management server 10 and an SIM-ID management server change the connection destination APN associated with the SIM-ID according to a change in a use state of a prepaid SIM, and distributes, to the connection node 16, an association relationship between the SIM-ID and the connection destination APN. By this process, the connection destination APN of a terminal connected to a network can be automatically switched according to a change in an identifier use state of the prepaid SIM.

Method and apparatus for providing roaming service
11128757 · 2021-09-21 · ·

A method of a roaming user equipment (UE) according to an embodiment of the disclosure includes obtaining billing information of the roaming UE from a message received from a communication carrier server, sending a billing information authentication request message including the obtained billing information to an authentication server, and receiving an authentication result regarding whether the billing information is valid.

BUDGETING AND QUOTA MANAGEMENT SYSTEM FOR DATA CONSUMPTION
20210235238 · 2021-07-29 ·

Systems and methods may provide for establishing a data usage budget based on one or more of user input and historical usage data, wherein the data usage budget distinguishes between usage types and distinguishes between connection types. Additionally, a data usage of one or more client devices may be monitored in accordance with the data usage budget. In one example, the usage types are designated as one or more of a high bandwidth usage and a low bandwidth usage, and the connection types are designated as one or more of a capped connection and a nan-capped connection.

AUTOMATIC AFTER CALL SURVEY AND CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM
20210233109 · 2021-07-29 ·

This disclosure provides systems, methods, services, and platforms for automatically prompting a user of a mobile device to send feedback after a triggering event. This disclosure enables Mobile Network Operators to immediately solicit timely feedback from a mobile user after an interaction with the user. When a business, group, or other entity has an active survey campaign, a survey message comprising one or more response options is automatically sent to a mobile device after a triggering event occurs. Based on the user's selected response option, subsequent, follow-up survey messages can be automatically sent to the mobile device.

TELECOMMUNICATIONS DATA MANAGEMENT INTERFACE
20210266400 · 2021-08-26 ·

A system for visualizing call routing data associated with a telecommunications identifier is provided. The system includes a client interface and a parsing tool. The client interface is structured to communicate with a telecommunications management platform having a database that stores call routing data. The parsing tool is associated with the client interface. The parsing tool receives call routing data associated with the telecommunications identifier in response to a query of the database, and the parsing tool generates parsed data by parsing the call routing data. The parsed data is structured to display the call routing data in a tree format on the client interface.

Video call flash payment
11126977 · 2021-09-21 · ·

Various aspects of the subject technology relate to completing a payment over a video call. A method includes initiating, a video call between a user and a vendor, the user and the vendor having a scheduled appointment comprising a specified duration of time. The method also includes directing the user to the video call through video call software. The method also includes receiving, from the video call software, a notification that the video call ended, the notification comprising video call metadata. The method also includes calculating, through an online marketplace, a total cost of the scheduled appointment based at least on the video call metadata and marketplace data. The method also includes generating, through the online marketplace, an invoice based on the total cost. The method also includes receiving payment information from the user regarding the invoice. According to aspects, the method includes a flash-to-pay option for payment.

Metering and metering display on computer for wireless access point
11019220 · 2021-05-25 · ·

A process of operating a wireless device and a wireless device operative for obtaining at least one of data usage or an amount of data usage available by a wireless access point with a processor. The process and device further connecting to the wireless access point and transferring data to and from the wireless access point with a transceiver and displaying on a display the at least one of data usage or an amount of data usage available by the wireless access point.

ASSOCIATING VEHICLE USER EQUIPMENT WITH CUSTOMER MOBILE ACCOUNTS
20210168606 · 2021-06-03 ·

A server device can, in response to a mobile device request, facilitate presentation of a login page via a mobile device. The login page can prompt for access credentials to a user account associated with mobile communications services and associated with a user identity, wherein a displayed link by an in-vehicle user equipment enabled the mobile device to request the login page. Based on a receipt of the access credentials from the mobile device, the server device can facilitate displaying a prompt, via the mobile device, for entry of an activation code, wherein the activation code was displayed by the in-vehicle user equipment along with the displayed link. The server device can receive a submitted code from the mobile device, and in response to the submitted code being determined to match the activation code, pairing the in-vehicle user equipment with the user account.

Methods, systems and applications for managing wireless services on a wireless device
11006005 · 2021-05-11 · ·

The application is directed to a method and system for tracking and managing data usage on a wireless device. A graphical user interface is displayed on a wireless device for tracking and managing data usage over a predetermined time. A request is received via the graphical user interface to set an alert. The alert indicates when the data usage exceeds a predefined value. A determination is made whether the data usage exceeds the predefined value. Further, an alert is transmitted to the wireless device.