Information or items that otherwise might be carried in a person's wallet or purse may be managed and stored on a mobile phone. Embodiments include a software application loaded on a mobile phone and an Internet website through which certain information can be transmitted to the phone by the user, third parties, or both. A user may be alerted to certain information or changes in information that meet certain criteria. The website may provide secure storage for information, filter information, and send encrypted and compressed nuggets or fractions of information to the phone for storage based on topic. E-mails may be searched for information, information may be sent to different parties, and signals may be sent locally to exchange information. Personal information may include account information or travel information, for example.

A middleware device opens, based on an assistance call from a mobile device, a first leg of a websocket with a system associated with a call center customer representative, and sends a SMS text message to the mobile device that includes a first authentication token. The middleware device receives, while attempting to establish a second leg of the websocket between the first middleware device and the mobile device, a second authentication token from the mobile device, authenticates the mobile device based on the second authentication token, and opens the second leg of the websocket between the middleware device and the mobile device based on whether the authentication is successful. The middleware device receives a captured display screen from the mobile device via the second leg of the websocket, and sends the captured display screen to the system associated with the customer representative via the first leg of the websocket.

A remote work support system includes a wearable device worn by a site worker, a mobile terminal carried by the site worker separately from the wearable device, and a support operator terminal used by a support operator who remotely supports the site worker. The wearable device includes an image capturing unit, a voice input unit, and a voice output unit. The wearable device transmits an image. The wearable device transmits and receives voice. The mobile terminal includes a display unit to display a received image. The support operator terminal includes a voice input unit, a voice output unit, and a display unit. The support operator terminal transmits and receive voice to and from the wearable device. The support operator terminal receives an image from the wearable device. The support operator terminal transmits an image to the mobile terminal.

The present invention includes systems, methods, circuits and associated software for managing communications from a mobile device to other parties and retrieving and managing data stored on the mobile device and associated with the communications to other parties. The systems and methods of the present invention may further allow a calling party to make a called party to be aware of its intention to establish a call/communication session with it in one or more ways. According to the present invention a calling party may be automatically or manually offered alternatives to voice or other communication session. Further, many communication alternatives and other data for a party may be stored and organized in a local memory of a device and may be updated based on data retrieved from exterior sources, possibly from third party data storages accessed over a distributed data network, such as the internet.