Systems, methods, apparatuses, and computer-readable media for managing and evaluating leads from incoming calls are provided. A first inbound call from a first caller may be received. A first set of information identifying characteristics of the first inbound call may be processed. A second set of information identifying characteristics of the first inbound call may be determined based on the first set of information. A first category may be matched to the first inbound call. A first receiver may be determined. A second inbound call from a second caller may be received. A third set of information identifying characteristics of the second inbound call may be processed. A fourth set of information identifying characteristics of the second inbound call may be determined based on the third set of information. A second category may be matched to the second inbound call. A second receiver may be determined.

An apparatus includes a communications module that establishes a telephonic connection between a customer service representative of a company and a customer through an electronic device. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile that includes information to identify the customer. The identifier is received in conjunction with the telephonic connection. The customer profile is stored previous to the telephonic connection. An ID request module sends a request to the customer to provide identifying information via the electronic device of the customer. The identifying information is input to the electronic device by the customer using an electronic, non-verbal technique. An ID confirmation module receives an identification confirmation in response to the identifying information input by the customer matching the information to identify the customer in the customer profile.

A user can locate products by dialing a number from any phone and accessing an automatic voice recognition system. Reply is made to the user with information locating the product using a store's product location data converted to automatic voice responses, smart phone and mobile web access to a product database is enabled using voice-to-text and text search. A taxonomy enables product search requests by product descriptions and/or product brand names, and enable synonyms and phonetic enhancements to the system. Search results are related to products and product categories with concise organization. Relevant advertisements, promotional offers and coupons are delivered based upon search and taxonomy elements. Search requests generate dynamic interior maps of a products location inside the shoppers' location, assisting a shopper to efficiently shop the location for listed items. Business intelligence of product categories enable rapid scaling across retail segments.

A method receives a call from a device of a caller destined to a device of a subscriber of a communication network. The method connects the call to the device of the subscriber and then receives from the device of the subscriber an indication that the call is an undesirable call. The indication further includes a description of the call. The method then provides a reward to the subscriber when the indication further includes the description of the call.

A method and system for providing a service session using a call include: initiating a first call between a caller and a callee according to a callee address record; establishing a voice communication session during the call; modifying the caller address record; and initiating a second call between the caller and the callee according to the modified callee address record. A behavior of the second call differs from a behavior of the first call. In one embodiment, the callee address record is modified according to a modification request. In one embodiment, the callee address record includes at least one session initiation entry. The session initiation entry includes a session address attribute with information for establishing the communication session, a session communication method with a protocol used for the communication session, and a session data attribute with data information for sending over the communication session based on the session address attribute.

An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.

A user can locate products by dialing a number from any phone and accessing an automatic voice recognition system. Reply is made to the user with information locating the product using a store's product location data converted to automatic voice responses. smart phone and mobile web access to a product database is enabled using voice-to-text and text search. A taxonomy enables product search requests by product descriptions and/or product brand names, and enable synonyms and phonetic enhancements to the system. Search results are related to products and product categories with concise organization. Relevant advertisements, promotional offers and coupons are delivered based upon search and taxonomy elements. Search requests generate dynamic interior maps of a products location inside the shoppers' location, assisting a shopper to efficiently shop the location for listed items. Business intelligence of product categories enable rapid scaling across retail segments.

A method receives a call from a device of a caller destined to a device of a subscriber of a communication network. The method connects the call to the device of the subscriber and then receives from the device of the subscriber an indication that the call is an undesirable call. The indication further includes a description of the call. The method then provides a reward to the subscriber when the indication further includes the description of the call.

A system for providing a transportation call service in response to a passenger's vehicle selection, including: a transportation call server; a plurality of vehicle terminals; and a passenger terminal associated with a passenger, wherein each of the plurality of vehicle terminals are configured to transmit vehicle position information to the transportation call server, wherein the transportation call server is configured to: generate vehicle position display information using the vehicle position information; and transmit the vehicle position display information to the passenger terminal, wherein the passenger terminal is configured to: transmit departure information to the transportation call server; display the current position of the plurality of vehicles on a map using the vehicle position display information; select a vehicle; and transmit a vehicle selection signal to the transportation call server, and wherein the transportation call server is configured to assign the selected vehicle to the passenger.

An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.