Systems and methods are described herein for a computer-based communication application that displays, along with an incoming call notification, content specific to the parties involved. The application identifies electronic records of events attended by the users, and retrieves content specific to those records. For example, the application may identify electronic mail or meeting notifications sent between the users and concerning a particular subject matter. Images related to that subject matter are then retrieved and displayed during calls between those users. Users are thus presented with customized and personalized content specific to the subject matter of each call, thus helping them better recognize callers and more readily engage with the call.

An electronic device is disclosed. In addition, various embodiments recognized through the specification are possible. The electronic device includes a communication module, a processor operatively connected with the communication module, and a memory operatively connected with the processor. The memory includes instructions, when executed by the processor, causing the processor to receive information associated with a SIM of another electronic device from the other electronic device via the communication module, receive a user input requesting a voice call for a first SIM of the other electronic device, and transmit a message requesting a voice call for a second SIM of the other electronic device to an IMS server via the communication module based on the information associated with the SIM.

A communication transaction management system has a computerized appliance executing software from a digital medium for a particular enterprise, a holding function of the software tracking received transactions initiated by associated persons, and selecting individual transactions for connection to live agents, and a monitoring function for determining behavior of the persons associated with individual transactions on hold relative to an interactive presentation. Individual transactions on hold are prioritized for connection to live agents at least in part depending on the behavior determined by the monitoring function.

Handling a related call using a shared call state. The computing system establishes a first call between a first entity and a second entity, assigns a user call identifier to the first call. Next, the second entity instructs that a second call between the first entity and a third entity is to be established. The computing system then establishes the second call between the first entity and the third entity, assigns the same user identifier to the second call, such that the first call and the second call are included in a shared call operation. A first global state of the shared call operation is identified based on a status of at least one of the first call and the second call. When the status of at least one of the first call and the second call changes, the global state of the shared call operation changes from the first global state to a second global state.

A method and system for automatically blocking recorded robocalls. Caller identification information from an incoming is checked with plural different tests and with one test that requires a caller input a selection input. Requiring a response from such a selection input provides an additional level of detection for recorded robocalls. In addition, plural different cloud based databases of known robocall numbers are checked with plural different tests with cloud based Software as a Service (SaaS) applications to provide other levels of detection for recorded robocalls. The method and system automatically identify and process recorded robocalls and help prevent call spoofing and neighbor spoofing by recorded robocalls.

Systems and methods are disclosed for online data-linked telecommunications decisioning and distribution. One method includes receiving call data relating to a telephone call from a telephone device of a user to an interactive voice response (IVR) system; accessing a database storing correlated call data and user data; retrieving correlated call data and user data based on the telephone number of the call data; determining a confidence score defining a confidence that the received call data relates to the retrieved correlated call data and user data; correlating the received call data with retrieved call data and user data when the confidence score is greater than a threshold value; determining an IVR response to present to the user via the IVR system; and transmitting the determined IVR response to the IVR system for presentation to the telephone device of the user.

The subject of the present invention is a method for managing the reception of a telephone call signal on a communication terminal, with a view to the establishment of a telephone link, said telephone link being established by way of a server, said called communication terminal being able to receive the telephone call signal according to at least two modes, comprising a voice mode, in which the telephone link between the called communication terminal and the server is ensured by way of a telephone communication network, and a data mode, in which the telephone link between the called communication terminal and the server is ensured by way of a network for data communication according to a Voice over IP technology, said method comprising the direct selection, by the user of the method, of the mode of establishment of the telephone link. The method comprising the allocating by a call server of a temporary number to the calling communication terminal.

According to an example, with respect to artificial intelligence based service implementation, a voice call may be analyzed to generate voice data. The voice data may be converted to text data, which may be analyzed to identify keywords. Based on an analysis of the identified keywords, a user of a plurality of users may be identified. A user assistance flow of a plurality of user assistance flows that corresponds to a determined intent of the identified user may be ascertained. The voice call may be transferred to a digital assistant that may provide artificial intelligence based assistance to the identified user based on the user assistance flow that corresponds to the determined intent.

A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person's identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message.

A method for establishing a telephone call between an originating device and a destination device. A call server receives an originating call made by an originating device to a dedicated number for a destination party. In response to receiving the originating call: (i) the originating call is parked; and (ii) a message is sent to the destination device of the destination party. The message informs the destination device of the originating call to the dedicated number so that the destination device is able to call the call server to be connected to the parked originating call.