One embodiment provides a method, including: engaging, at an information handing device, in a conversational session with a user; receiving an input from a source other than the user during the conversational session; and performing, at the information handling device, an action related to the conversational input in response to the received input. Other aspects are described and claimed.

A system and method for dispatching messages from a user to at least one recipient over a telecommunications network is disclosed. The system includes a messaging system and an authentication system. The messaging system receives user messages, retrieves contact information for recipients on a user's contact list, and attempts to deliver messages to recipients on the list. The system may continue attempting to deliver messages to recipients until it finds a recipient who is available to receive the message. The authentication system is used to ensure the recipient is a person and not a machine. The messages could be audio messages delivered using a telephone network or messages delivered over an SMS network.

Systems and methods for preventing a robocall from leaving a voicemail are described. When an incoming call without a history information header (HIH) destined for a subscriber is detected, the incoming call is prevented from leaving a voicemail if the subscriber does not answer the incoming call. If the incoming call has the HIH, additional determination process based on a visited network address of the subscriber is performed to determine whether the incoming call is to be prevented from leaving a voicemail.

Systems and methods for collecting and transmitting insurance data using an IVR system are described herein.

Disclosed is an electronic apparatus. The electronic apparatus includes a communicator comprising communication circuitry, and a processor configured to control the electronic apparatus to, in response to a call request being received through the communicator, transmit CAPTCHA information to an external device that requests the call, and in response to receiving response information about the CAPTCHA information from the external device, identify a counterpart that requests the call based on whether the response information is matched with the CAPTCHA information, and provide information on the identified counterpart.

A method for managing incoming voice calls, the method comprising: receiving audio of a voice call; determining whether the audio of the voice call is computer-generated; and terminating the voice call if it is determined that the audio of the voice call is computer-generated.

Introduced here is a platform for actively managing communication channels. In particular, the communication channels are managed to increase the probability of success of a call center agent to meaningfully engage with a client. In addition, the platform provides identification information and other information to facilitate a conversation between the parties, while also reducing the pre-call preparation by an agent. The platform parses search results to identify contact information for prospect by utilizing keyword identification algorithm. During the call, the platform applies voice detection and speaker detection algorithms to ensure that the agent is speaking with a live voice, rather than a pre-recorded message. By applying these algorithms, the platform aims to increase call center efficiency and conversation rates, while reducing pre-call preparation and skepticism of a prospect.

Aspects of the subject disclosure may include, for example, a method of receiving, by a processing system including a processor, a call for a subscriber; determining, by the processing system, that the call is from an interactive voice response (IVR) system; determining whether the IVR system is providing a query that requires a response; and responsive to a first determination that the IVR system requires the response, providing the response. Other embodiments are disclosed.

A method and system for automatically detecting and blocking robocalls. A robocall application on a server network device detects whether incoming calls from a first network device requesting a connection to a second network device are live voice calls are robocalls including natural synthesized voice data or artificial synthesized voice data. The robocall application on a server network device also detects whether incoming or outgoing calls from a third-party network device used to connect the first network device to the second network device are live voice calls or are robocalls including natural synthesized voice data or artificial synthesized voice data. Robocalls are automatically detected and blocked.

Arrangements for automatically detecting bi-directional artificial intelligence (AI) communications and automatically negotiating (i.e., switching to alternative) direct digital communications.