A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to retrieve from an address book a communication identifier for each of a plurality of participants, determine from the address book a conferencing type for each of the plurality of participants, and initiate according to the conference type and the communication identifier of each participant a Voice over Internet Protocol conference call directed to communication devices of the plurality of participants. Other embodiments are disclosed.

Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.

At a mobile communications device, a communication is received from a communication source. An indication of an environment type associated with the communication source is obtained, and a check is made as to whether the indication of the environment type associated with the communication source matches a current environment type of the mobile communications device. An initial notification (and optionally a leave-behind notification) of the communication is presented only if the indication of the environment type associated with the communication source matches the current environment type of the mobile communications device.

A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.

A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to retrieve from an address book a communication identifier for each of a plurality of participants, determine from the address book a conferencing type for each of the plurality of participants, and initiate according to the conference type and the communication identifier of each participant a Voice over Internet Protocol conference call directed to communication devices of the plurality of participants. Other embodiments are disclosed.

A controlled-environment facility communications management system, and/or the like, receives an indication of an electronic communication request with a telephone number initiated by, or to, a resident of a controlled environment facility. The controlled-environment facility communications management system, and/or the like, accesses a line information database and determines, based on the contents of the line information database, whether the telephone number is an Internet Protocol (IP) telephone number. The controlled-environment facility communications management system, and/or the like, takes action with respect to the electronic communication in response to identification of the telephone number as an IP telephone number.

At a mobile communications device, a communication is received from a communication source. An indication of an environment type associated with the communication source is obtained, and a check is made as to whether the indication of the environment type associated with the communication source matches a current environment type of the mobile communications device. An initial notification (and optionally a leave-behind notification) of the communication is presented only if the indication of the environment type associated with the communication source matches the current environment type of the mobile communications device.

In one aspect, a first device includes a processor and a memory accessible to the processor. The memory bears instructions executable by the processor to determine at least one of whether the first device is facilitating a telephonic communication with a second device at least in part using a speaker phone feature, and that plural individuals are within a proximity to the first device during the telephonic communication. The instructions are also executable to transmit to the second device data pertaining to at least one of the use of the speaker phone feature and the existence of plural individuals.

A telephone call to a remote party may encounter a number of abnormal conditions, which prevents the call from being offered to the remote party's interface. These conditions may be indicated to the calling party using call progress information conveyed as out-of-band information, in the form of signaling elements and/or as in-band information, in the form of audio information. The audio information may include a special information tone and/or an intercept announcement. The call handler originating the outbound call may provide the audio information to a speech analytics component that analyzes the audio information. The analyzed audio information may be reconciled with the out-of-band information. Various rules can be applied to ascertain how to disposition the call in instances where the in-band and out-of-information are inconsistent. Once reconciled, accurate call disposition information can be recorded in the call record for that call.

A sender telephone receives a text message to send to a receiver telephone. The sender telephone determines the transmission delay time by sending a predetermined message to receiver telephone, based on the time it receives an address complete message and a release message. The sender telephone determines a constant value that is greater than the transmission delay time and in response to the determining the constant value, ringing the receiver telephone to transmit the received inputted text message. A receiver telephone receives a predetermined message from a caller telephone to determine a transmission delay time, based on the time it receives the address complete message and a release message. The receiver telephone determines a constant value that is greater than the transmission delay time. The receiver telephone receives incoming rings from the caller telephone and converts the received rings into a text message to be displayed.