Methods, systems, and devices for consumer contact are described. In some aspects, an example method may include receiving an indication to notify a consumer and identifying a text-capable contact number associated with the consumer. The example method may also include determining a disconnect date at which the text-capable contact number was disconnected and comparing the disconnect date with a notification date associated with receiving the indication to notify the consumer. Additionally, the example method may include determining whether to notify the consumer via the text-capable contact number based on the comparison of the disconnect date with the notification date. In some aspects, the example method may include identifying whether a primary contact number for which to notify the consumer is a text-capable phone number. In other aspects, the example method may include soliciting the consumer to obtain a substitute contact number that can be used as a text-capable contact number.

A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.

A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.

Missed voice stream portions are replayed at a late entry subscriber device (SD) in a wireless radio network. The SD joins a voice call on a radio channel via a base station and detects that it is late to the call. The SD continues to receive a remaining portion of the call and plays back the portion of the call. The SD detects an end of the voice call, and (i) transmits a request message including an indication of a first duration of the portion of the call received or (ii) detects a similar message from another SD. The SD then receives an indication of a total duration of the voice call and calculates a third duration as a function of the total duration and the first duration. The SD receives and plays back the missed portion of the call for the third duration.

Methods, systems, and devices for consumer contact are described. In some aspects, an example method may include receiving an indication to notify a consumer and identifying a text-capable contact number associated with the consumer. The example method may also include determining a disconnect date at which the text-capable contact number was disconnected and comparing the disconnect date with a notification date associated with receiving the indication to notify the consumer. Additionally, the example method may include determining whether to notify the consumer via the text-capable contact number based on the comparison of the disconnect date with the notification date. In some aspects, the example method may include identifying whether a primary contact number for which to notify the consumer is a text-capable phone number. In other aspects, the example method may include soliciting the consumer to obtain a substitute contact number that can be used as a text-capable contact number.

A system and method are provided for recovering a communication session between a client device and a participant device is performed by a server running a central service. The server detects that the client device has lost connection to the participant device and proceeds to maintain the connection to the participant device. In certain embodiments, the server determines why the client device lost connection and selects a second device in close proximity to the client device using information from a user profile associated with the client device. The server then proceeds to establish a connection between the client device and the participant device.

Methods, systems, and devices for consumer contact are described. In some aspects, an example method may include receiving an indication to notify a consumer and identifying a text-capable contact number associated with the consumer. The example method may also include determining a disconnect date at which the text-capable contact number was disconnected and comparing the disconnect date with a notification date associated with receiving the indication to notify the consumer. Additionally, the example method may include determining whether to notify the consumer via the text-capable contact number based on the comparison of the disconnect date with the notification date. In some aspects, the example method may include identifying whether a primary contact number for which to notify the consumer is a text-capable phone number. In other aspects, the example method may include soliciting the consumer to obtain a substitute contact number that can be used as a text-capable contact number.

A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.

According to one or more aspects of the present disclosure, operations may include conducting, by a host device, first communication with a first device over a first network. The operations may further include conducting, by the host device based on the first communication, second communication with the first device over a second network when the first device is disconnected from the first network. The operations may also include obtaining, by the host device, a request for a communication session from a second device while the host device is conducting the second communication with the first device over the second network. In addition, the operations may include sending, by the host device, a request notification to the first device over the second network based on the host device conducting the second communication with the first device. The request notification may notify the first device of the request.

A system and a method for reestablishing an interrupted connection between a first device such as an agent device and second device such as a customer device may include a computing device; a memory, configured to store customer data related to a customer device of a customer, and a processor. Embodiments may include detecting an interrupted connection between an agent device and the customer device; transmitting customer data for the customer device to an outbound system; and reconnecting the agent device to the customer device using the customer data.