A moment identification system automatically generates a playlist of conversations having a specified moment. A moment can be occurrence of a specific event or a specific characteristic in a conversation, or any event that is of specific interest for an application for which the playlist is being generated. For example, a moment can include laughter, fast-talking, objections, response to questions, a discussion on a particular topic such as budget, behavior of a speaker, intent to buy, etc., in a conversation. The moment identification system analyzes each of the conversations to determine if one or more features of a conversation correspond to a specified moment, and includes those of the conversations in the playlist having one or more features that correspond to the specified moment. The playlist may include a portion of a conversation that has the specified moment rather than the entire conversation.

An example operation may include one or more of generating a local audio file comprising audio captured of a user participating in a teleconference, receiving one or more other local audio files of the teleconference captured by one or more other audio devices that participated in the teleconference, determining a synchronized playback order for audio portions of the generated local audio file and audio portions of the one or more received local audio files based on timing information included in the generated local audio file and the received timing information, and outputting a playback of the audio portions of the generated local audio file and the detected audio portions of the one or more received local audio files synchronized together based on the determined synchronized playback order.

A method for automatically delaying playback of a message at a captioning device may include obtaining, at the captioning device, a request to playback of the message. The method may also include, in response to the request, automatically delaying the playback of the message at the captioning device in order to allow the captioning system to receive the audio of the message from a beginning of the playback of the audio of the message.

Merchant/consumer calls may be recorded and evaluated according to a variety of criteria. The call recordings and analyses thereof, as well as consumer tracking information, may be displayed in a user interface of a web-based online portal for convenience in evaluating the use and efficacy of marketing channels as well as the quality of merchant/consumer interactions. In an aspect, the user interface provides a representation of a variety of telephone calls as an interactive keyword cloud that presents business-value-specific keywords targeted for detection during such telephone calls. The keyword cloud may depict keywords in a range of colors, sizes, and relative positioning to connote varied degrees of significance, such as a relative rate of occurrence of keywords in the represented telephone calls. Each keyword in the keyword cloud may contain a hyperlink to related content such as a listing of telephone calls containing the keyword.

Approaches for recording and playing back a portion of a conversation are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first individual and a second individual. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

In a method of controlling a real-time conference session there is a first user and a second user connected to a media processing unit. The first user has a passive mode wherein data is received at and transmitted by the first users communication terminal as passive data but not received by the communication terminal of the second user and an active mode wherein the data received and transmitted by the first user's terminal and received by the second user's terminal as active data. When the first user switches from the passive mode to the active mode there is a duration of the conference call that is left to be transmitted to the second user. That portion has been recorded and is played at a faster rate to the second user.

A method to present communications is provided. The method may include obtaining, at a device, a request from a user to play back a stored message that includes audio. In response to obtaining the request, the method may include directing the audio of the message to a transcription system from the device. In these and other embodiments, the transcription system may be configured to generate text that is a transcription of the audio in real-time. The method may further include obtaining, at the device, the text from the transcription system and presenting, by the device, the text generated by the transcription system in real-time. In response to obtaining the text from the transcription system, the method may also include presenting, by the device, the audio such that the text as presented is substantially aligned with the audio.

A method to present communications is provided. The method may include obtaining, at a device, a request from a user to play back a stored message that includes audio. In response to obtaining the request, the method may include directing the audio of the message to a transcription system from the device. In these and other embodiments, the transcription system may be configured to generate text that is a transcription of the audio in real-time. The method may further include obtaining, at the device, the text from the transcription system and presenting, by the device, the text generated by the transcription system in real-time. In response to obtaining the text from the transcription system, the method may also include presenting, by the device, the audio such that the text as presented is substantially aligned with the audio.

An approach is provided in which an information handling system invokes a conferencing session over a computer network between a first user utilizing a headset and one or more second users. The information handling system detects an audible interruption from a third user proximate to the first user, while the headset inhibits the first user from detecting the audible interruption. Next, the information handling system sends an interruption notification to the first user in response to determining that the audible interruption matches at least one of a set of notification triggers corresponding to the first user. In turn, the information handling system captures a dialog between the one or more second users in the conferencing session in response to the first user accepting the interruption notification.

An approach is provided in which an information handling system invokes a conferencing session over a computer network between a first user utilizing a headset and one or more second users. The information handling system detects an audible interruption from a third user proximate to the first user, while the headset inhibits the first user from detecting the audible interruption. Next, the information handling system sends an interruption notification to the first user in response to determining that the audible interruption matches at least one of a set of notification triggers corresponding to the first user. In turn, the information handling system captures a dialog between the one or more second users in the conferencing session in response to the first user accepting the interruption notification.