Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.

The present invention provides a method, apparatus, and system for voice verification, wherein the method comprises: at a network side, obtaining a user voice communication number according to a voice verification request from a user side, and determining voice verification information corresponding to the voice verification request; at the network side, initiating a call to a corresponding user according to the user voice communication number, and in the case of call through, playing the determined voice verification information to the user; at the user side, performing an automatic listening and recording operation when monitoring that the user is called, and upon termination of the call, sending recording information obtained from the recording to the network side; at the network side, determining a verification result according to the voice verification information and the recording information.

The present disclosure relates to a method of augmenting a voice call with supplemental audio. In one example, the method comprises: receiving predetermined input on a first mobile device during a voice call established between the first mobile device and a second mobile device; determining an audio segment corresponding to the predetermined input; and sending the audio segment from the first mobile device to the second mobile device over a communications network during the voice call.

A system and method for automated call center operation facilitating agent-caller communication are provided. Multiple call sessions with users are simultaneously provided for an agent on a display. One of the call sessions is identified as active and the agent is allowed to communicate with the user of that call session. Speech utterances for each of the remaining call sessions are received from the user participating in that call session. Each received speech utterance is transcribed and displayed with the associated call session while the agent is communicating with the user of the active call. During the call sessions, text messages are received from one or more of the user of the active call and at least one of the users of the remaining call sessions. The text messages are displayed with the associated call sessions while the agent is communicating with the user of the active call session.

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.

A system and method for managing a hierarchy of a plurality of distributors over a computer network is disclosed. In one aspect the system includes a server in communication with at least one third party marketing server and at least one distributor database; and a plurality of distributor devices communicating over the computer network with the server, the plurality of distributor devices each operating a distributor mobile application, the distributor mobile application configured to determine a business value for each of the plurality of distributors based on the business information provided by the at least one third party marketing server, wherein the business value is updated on the at least one distributor database via the server over the computer network. The system allows for investment in the plurality of distributors by investors.

A system generally includes a lock-screen capable application executing on a recipient computing device configured to facilitate user interface access to a communication function of the recipient computing device while the recipient computing device remains in a locked state. The lock-screen capable application is configured to intercept a communication received by the recipient computing device that is associated with at least one of a communication application or a communication service. The system includes a content association application executing on the recipient computing device to facilitate associating a media content item with the intercepted communication based on a relevance of the media content item with the intercepted communication determined from automatically processing the intercepted communication to identify an association based on metadata descriptive of media content items stored in a library of the media content items.

Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable dual-tone multi-frequency (DTMF) phone system. The DTMF phone system includes a DTMF adjustment module that interfaces with a base DTMF phone system and retrieves call parameter values from at least one properties file. The call parameter value is indicative of an audio file to be played by the DTMF phone system, or a DTMF call flow option file. The DTMF adjustment module provides the call parameter values to the base DTMF phone system. The base DTMF phone system includes a number of variables, and a DTMF call flow is generated by assigning at least one of the call parameter values to one or more of the variables within the base DTMF phone system.

A speech analytics system monitors speech from a remote party and/or agent to determine when a whisper is to be provided to the agent. A whisper is aural information that may assist the agent at certain opportune times. The whisper may be verbal or non-verbal in nature. A whisper bridge is used that allows the whisper to be heard by the agent, but not by the remote party. In one embodiment, the speech analytics system may cause visual-based agent information to be provided to the computer used by the agent, and monitor the agent's speech to ascertain if an expected speech response to the whisper was provided by the agent. If not, the speech analytics system may cause the whisper to be provided to the agent, as a form of reminder.

A method of processing a telephone call from a calling party in order to determine the disposition of the call. Certain details of an incoming call or of the calling party are obtained by artificial intelligence conversations with the calling party, wherein the artificial intelligence communicates with the calling party automatically and independently. The artificial intelligence then determines how to process the call based on the certain details obtained during the conversations with the calling party along with separate call processing criteria that is provided to the artificial intelligence. Thus, the artificial intelligence can automatically determine to process the call by appropriately forwarding or not forwarding the call, providing a message or response to the calling party, taking a message from the calling party and appropriately forwarding it to the particular person, to voice mail, or to another person of the business entity, or disconnecting or terminating the call.