Disclosed is a method for providing information with a voice message to a subscriber A in response to a receipt of call connection attempt in a terminal device of a subscriber B, the method includes: detecting the call connection attempt from the subscriber A in the terminal device of the subscriber B; generating a message including data carrying a dedicated voice message to the subscriber A; outputting the generated message to the subscriber A. Also disclosed is relates to a system implementing the method and a computer program product.

Systems and methods for managing a call between a contact, a conversation bot, and a human agent are disclosed. The method selects a conversation bot associated with a particular human agent from multiple conversation bots that are each associated with a different human agent. Each conversation bot can be a model trained using conversation data recorded during conversations conducted by the particular human agent with which it is associated. The method connects an audio call with a human contact, and generates audio during the call based upon a voice of the particular human agent. The method determines that a transition criterion is satisfied, and selects a selected human agent from amongst a plurality of available human agents. When the transition criterion is satisfied, the method enables a selected human agent to participate on the call, and continues the call between the selected human agent and the human contact.

The disclosure is related to a call center task setup system and method. A server system having a database and executing a web server is provided, such that a connected user device can set up a call center task via web pages. A task setup page is provided to set up an automatic dialing function, calling time, the number of calls, and recipient conditions. A questionnaire setup page is provided to create one or more questions and set up a questionnaire procedure. A voice-recording setup page is provided to set up a voice file for each question. A recipient phone number setup page is provided to set up a recipient list according to the recipient conditions. Therefore, the call center task setup system can make phone calls to the recipients with the automatic dialing function and execute the questionnaire procedure.

A system and method for managing phone calls by enabling the call initiator to create a personalized audio or video invitation that the call recipient may review prior to accepting the call, which is immediately connected upon acceptance. Prior to initiating the call, the call initiator's communication device records a personalized audio or video invitation from the call initiator. A peer-to-peer connection is established between the call initiator's communication device and the call recipient's communication device, and the call initiator's communication device provides a call request message including the personalized audio or video invitation from the call initiator to the call recipient's communication device via the peer-to-peer connection. Upon receipt of a notification from the call recipient that the call is accepted pursuant to review of the personalized audio or video invitation by the call recipient, a live voice connection between the call initiator and call recipient is established.

A system and method for managing phone calls by enabling the call initiator to create a personalized audio or video invitation that the call recipient may review prior to accepting the call, which is immediately connected upon acceptance. The call initiator's communication device presents a recording interface including a multi-function button that, upon selection during a countdown duration, initiates a direct call to the call recipient. However, when the multi-function button is not selected during the countdown period and prior to initiating the call, a personalized audio or video invitation is created by the call initiator and is attached to the phone call data packet in place of the conventional Caller Id data packet. The call signaling may proceed in a conventional manner (e.g., using conventional client-server signaling) except that instead of providing a standard call with Caller Id as the sole identifying information, a data packet including the personalized audio or video invitation is provided to the call recipient to review prior to accepting the incoming call, as desired.

A method may include receiving indication of initiation of a call from a sender to a recipient, determining an amount of time left in an offer from the sender to the recipient, generating a sender-controlled media (SCM) data structure by adapting a portion of the SCM data structure based on the amount of time left, and configuring caller ID for the call with a link to the generated SCM data structure. In another aspect, a method may include configuring visual caller ID for calls initiated by a user including a temporary item of visual content, and, upon receiving an indication of an initiation of a call, providing the temporary (and/or a permanent) item of visual content as visual caller ID based on a relationship between a current time and a time-limited use parameter of the temporary item of visual content.

A method may include detecting initiation of a call that causes visual caller ID content to be accessible on a call-receiving device of the recipient, and pausing delivery of the call. While pausing delivery of the call, the method may further include presenting a visual caller ID configuration user interface on a call-originating device of the caller, the visual caller ID configuration user interface providing the visual caller ID content for the call by enabling selection from a plurality of visual caller ID content options to the caller. The visual caller ID content options may include existing content, at least one alternate content, and generation of content via a camera function of the call-originating device. The method may further include, responsive to a user selection of one of the visual caller ID content options, generating the call delivery signal for delivery of the call.

A sender-controlled media (SCM) platform may capture live content by a call-originating device (such as audio, video, and text input by a caller), process the live content to determine an intent, select a visual element based on the intent, and present the visual element on the call-originating device to produce a caller story that can be forwarded to a recipient. In another aspect, when a sender is not a participant of a SCM platform but a recipient is, content pertaining to the sender may be gathered for generating and delivering a SCM data structure. In yet another aspect, an SCM application may interface with phone screen controls so that content in a received SCM data structure can be presented on an electronic display of a phone while a phone call is in progress. Further, the SCM application may monitor user actions for updating the SCM data structure.

A method may include receiving an indication of a call from a caller who is not a participant in a sender-controlled media (SCM) platform to a recipient who is a participant, using caller ID information to gather content pertaining to the caller (e.g., from data stores of the platform and public number search information), generating a SCM data structure based on the gathered content, and delivering the SCM data structure to a call-originating device. In another aspect, a method may include gathering call context for an active call, and developing an understanding of one or more of a call intent, a call participant, and a participant action based on content exchanged between the caller and recipient. Content suggesting algorithms may then determine candidate items of content relevant to the participants of the call for presentation to at least one of the caller and the recipient during the call.

A call community contact firewall may include a caller ID capture function retrieving caller ID data for a call to a recipient who is a member of the call community, and a caller ID lookup function configured to retrieve a firewall status based on the retrieved caller ID data, where a firewall status database links caller ID data with call community ratings of prior calls. The call community contact firewall may also include a firewall action function implementing at least one call impacting action based on the retrieved firewalls status. In another aspect, a method may include accessing a secure sender-controlled media (SCM) data structure of a first contact participant in a digital exchange with a second contact participant, updating the instance with real-time content, and validating the first contact participant by comparing the real-time content with another portion of the secure SCM data structure.