Each user of a telecommunications system may speak and record their own name, in their own voice, and a recording of their spoken name may subsequently be accessed by or delivered to other users of the system, thereby facilitating communication between users by enabling users to better know how to pronounce the names of other users. A user may listen to the recorded spoken name of another user before placing a call to another user. When a user joins a conference call, their spoken name may be announced to other users (attendees) already in the call. A user joining a conference call may listen to the recorded spoken names of attendees in the call. A button on users' phones may invoke these features.

An exemplary embodiment provides for a computer-implemented method for prior opted-in call acceptance-assisted message delivery. The method includes receiving a destination number, of a called party, for a telephone call from an inmate in a secure facility, determining, based on the destination number, if the called party had opted-in to automatically be connected to telephone calls from the secure facility and connecting the telephone call to the called party, if opted-in. Also, if the called party is not available to receive the call, receiving a message for the called party from the inmate.