A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.

A method is provided which comprises: receiving, by a phone, a phone call from a caller device; providing, by the phone, an indication of the phone call to a user of the phone; subsequent to providing the indication of the phone call, receiving (i) a selection of an option to decline the call with a customized audio message and (ii) an indication of a time duration; generating an audio message, the audio message indicating that the user of the phone is likely to call back the caller device within the time duration; and causing the audio message to be transmitted to the caller device.

A method and apparatus are provided for presenting content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party. Presented content may be actuable, and allow a caller to change the destination of a call, take advantage of an offer presented to him, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his local contacts (on his telephone) and/or a central or global directory or contact list. A party to a call may be offered one or more payment mechanisms for completing a purchase in an on-line or real-world transaction.

Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.

A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.

Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.

The use of devices, such as Fixed Mobile Convergence (FMC) devices, enables a user on a call to have the connection seamlessly transition from one network to another. However, a call that is disconnected, either pre-answer or post-answer, leaves the calling party without information as to why the call was disconnected. Herein, systems and signaling methods are provided whereby a reason for a disconnect can be created and passed to the calling party, such as in a text message, to inform the caller of the disconnect reason. Additionally, the reason may be provided to the called party's voicemail. The call server may then connect the calling party to the voicemail and, with the reason code, the voicemail server is able to announce the reason for the disconnect and provide the calling party the opportunity to leave a message for the called party. The called party, when available, may then be presented with the voicemail.