Audio processing is provided to determine whether an audio issue is present within a multi-participant communication system such as a teleconference or videoconference bridge or a trunk dispatch system. Audio issues such as background noise, background conversations, or other unwanted audio that is being interjected into the multi-participant conversation and that may be dominating the audio are detected by measuring characteristics of audio samples taken from the communication ports of the multi-participant communication system. A correction may then be applied to the audio received through the communication port by a processor of the multi-participant communication system without intervention by an administrator, such as by muting the port, applying a noise cancellation to audio from the port, or time-shifting the audio from the port.

A method, computer program product, and computing system for performing an assessment of initial input information, concerning a communication from a caller, to define an initial fraud-threat-level; if the initial fraud-threat-level is below a defined threat threshold, providing the communication to a recipient so that a conversation may occur between the recipient and the caller; performing an assessment of subsequent input information, concerning the conversation, to define a subsequent fraud-threat-level; and effectuating a targeted response based, at least in part, upon the subsequent fraud-threat-level, wherein the targeted response is intended to refine the subsequent fraud-threat-level.

A call processing method and call processing device are provided. The method provides a media server that receives an initial call request sent by a calling terminal and forwards the initial call request to a called terminal. The media server receives a success response to the initial call request from the called terminal, and performs video resource negotiation with the called terminal.

The media server sends, based on video resource negotiation with the called terminal, a video stream to the called terminal. In an audio call process between a calling user and a called user, a video stream can be sent to the called user. This improves user experience and improves network capability utilization.

A process for real-time data exchange allows for sharing data, including metadata such as user data and phone data, between multiple handsets so that handsets may automatically display such data upon initiation or establishment of a telephone call, and in some arrangements throughout the life of the call. In this way, the need for subsequent data transmissions is reduced or eliminated, making bandwidth usage more efficient and conserving battery power.

Embodiments of the present disclosure include a media display control method and a related product. The method includes: after a call between a first terminal and a second terminal rings, obtaining candidate media information from a resource server, and displaying the candidate media information; determining first to-be-displayed media information after the call between the first terminal and the second terminal is connected, where the first to-be-displayed media information is media information selected from the candidate media information; and sending, by the first terminal, the first to-be-displayed media information to the second terminal. Media information displayed by the terminals may be controlled after the call between the terminals is connected, so that the displayed information is controlled during the call. In this way, valuable information is displayed to the user, and communication efficiency is improved.

One example method of operation may include one or more of receiving call content at a mobile device, responsive to receiving the call content, adding a contact identifier to a contact list of the mobile device, receiving a call from a calling device at the mobile device, pairing the calling device with the contact identifier, and displaying the call content and the contact identifier during the call.

A method for billboards in a data management platform (DMP) includes: receiving an indication from a user during an interaction between the user and an agent that the user would like to hear an offer; determining at least one offer to play to the customer; determining statistics regarding at least one of the characteristics, features, or aspects of the at least one offer that customers have indicated as liking or have acted on; determining measurements for KPIs regarding at least one of the interaction or the at least one offer, and other metrics; generating one or more billboards using the statistics and the measurements; and announcing the one or more billboards to one or more of clients, contact centers, or customers. The billboards comprise at least one of the characteristics, features, or aspects of the at least one offer that customers have indicated as liking or have acted on.

A system for marketing automation includes: an intelligent database configured to extract information regarding a customer; and a marketing and ad platform configured to generate and provide real-time ads to the customer or to a contact center. The intelligent database is configured to extract the information from a text conversation or a voice conversation between the customer and an agent. The information comprises demographics of the customer. The information comprises at least one of personality type, education, race, generation, ethnicity, accent, psychographics, city, zip code, state, previous issues, marital status, number of children, or home value. The intelligent database is configured to extract the information from customer relationship management (CRM), from context, from a 3rd party, from a voice conversation, or from a chat conversation.

One example method of operation may include receiving an initiated call from a calling entity at a server, the initiated call intended for a called entity, responsive to receiving the initiated call, initiating an application programming interface via the server to transmit first call content data to the calling entity and second call content data to the called entity, and responsive to receiving one or more confirmations that the first call content data and the second call content data were received, initiating a call service to establish a call session with the calling entity and the called entity.

A system for marketing automation includes: an intelligent database configured to extract information regarding a customer; and a marketing and ad platform configured to generate and provide real-time ads to the customer or to a contact center. The intelligent database is configured to extract the information from a text conversation or a voice conversation between the customer and an agent. The information comprises demographics of the customer. The information comprises at least one of personality type, education, race, generation, ethnicity, accent, psychographics, city, zip code, state, previous issues, marital status, number of children, or home value. The intelligent database is configured to extract the information from customer relationship management (CRM), from context, from a 3rd party, from a voice conversation, or from a chat conversation.