Systems, apparatuses, and methods for enabling communication between parties are disclosed. A system may include a first communication device associated with a first user and a second communication device associated with a second user. The system may include a first communication channel between the first user and the second user for transmitting call data between the first communication device and the second communication device. The system may include a second communication channel between the first user and the second user established concurrently with the first communication channel. The second communication channel may be separate from the first communication channel. The second communication channel may be established by connection of the communication session participants to a multipoint control unit that is configured to transmit media data between the first communication device and the second communication device. The system allows transmission of one or more types of call data to be switched between the first and second communication channels.

Example embodiments of this disclosure provide a method, an apparatus, a server, a storage medium, and a system for call processing. The method includes: monitoring, in real time, a call processing process of an artificial intelligence AI robot, to obtain an interaction text of the call, where the interaction text includes a recognition result of a user question and a reply to the user question; obtaining a service level value of the AI robot for the call based on the obtained interaction text; and when the service level value meets a first condition, performing an intervention operation on the call by using a target agent device.

[Problem] Provided is a relaying device that can track and record a communicated voice of a specific communication terminal using a mixing function of the relaying device.

[Solution] When a communication terminal has sent a call packet to call another at least one communication terminal, a communication session in which this communication terminal that has made a call and a communication terminal that has been called are participating terminals is established. In the communication session, voice communication is relayed by transferring a voice signal which is transmitted from the participating terminals to another at least one communication terminal. A virtual device is registered as a participating terminal of the communication session and the voice signal which is transmitted from the communication session to the virtual device is recorded in the relaying device.

Systems, methods, and computer program products are provided for initiating and extending audio conversations among mobile device users on a mobile application. For example, a method comprises: determining a first user accesses a mobile application on a first mobile device of the first user; determining a second user accesses the mobile application on a second mobile device of the second user; initiating an audio conversation between the first user and the second user; transmitting audio conversation information to at least one of the first user or the second user; and broadcasting the audio conversation to a third user who accesses the mobile application on a third mobile device of the third user.

A call management method includes: detecting a call type of a call; starting a call management interface corresponding to a current call type, when the call type of the call is changed. The management of the user interface of the conference call can realize flexible switching and changing of the interface when participants of the conference call change.

A method of processing call establishment requests, the method comprising the steps of: a) receiving call establishment definition data relating to a called party identifier; b) receiving a call establishment request from a calling party, the call establishment request comprising the called party identifier; c) determining that a user terminal associated with the called party identifier is engaged in a call with a remote party; d) determining that call establishment definition data is associated with the called party identifier; and e) in response to steps b) c) and d), processing the call establishment request to connect the calling party to the called party.

Techniques to signal escalation of a peer-to-peer two-party media call to a multiway media call are described. An apparatus may comprise a communication client operative on caller and callee client devices. The communication client may comprise a user interface component to allow users of the device to initiate and take part in one-to-one and multiway calls; a network component operative to handle network communications between messaging servers and other client devices; a peer-to-peer media call component operative to perform peer-to-peer one-on-one media calls between client devices; a multiway media call component operative to join a multiway call at a multiway media relay system; and a media call management component operative to initiate the peer-to-peer media call, to detect a multiway media call escalation event and to transition the peer-to-peer media call to a multiway call session. Other embodiments are described and claimed.

Internet Protocol captioned telephone service often utilizing Automated Speech Recognition can be utilized with conference calls to separate out each of the various parties' speech as text, such as with text bubbles differentiated by caller on a device of the user. Additionally, a prioritized vocabulary can be provided for each user that is not shared with a public so that if the user utilizes words in their speech not common in the general public, those words can be more accurately identified by the telephone service. The service may learn and apply that vocabulary and/or the user may provide words to the service.

Systems, apparatuses, and methods for enabling communication between parties are disclosed. A system may include a first communication device associated with a first user and a second communication device associated with a second user. The system may include a first communication channel between the first user and the second user for transmitting call data between the first communication device and the second communication device. The system may include a second communication channel between the first user and the second user established concurrently with the first communication channel. The second communication channel may be separate from the first communication channel. The second communication channel may be established by connection of the communication session participants to a multipoint control unit that is configured to transmit media data between the first communication device and the second communication device. The system allows transmission of one or more types of call data to be switched between the first and second communication channels.

Endpoints, such as telephones, on a communication network may request an interactive communication with another endpoint. While the request is being processed, the calling endpoint may receive a call from the called endpoint. Systems and methods are provided that automatically allow one endpoint to accept the incoming call, such as by joining the two calls, and terminating their outbound call. As a result, endpoints attempting to call each other may be connected with a single call without requiring any endpoint to be routed to voicemail due to their called endpoint being busy. Additionally, arbitration rules may be provided to resolve any “race condition” where both endpoints would otherwise each accept or each decline their incoming call.