Conference call alerting is provided. A first device of a plurality of telecommunications devices initiates a telecommunications link between the first device and a second device of the plurality of telecommunications devices. The first device receives an interaction that includes a communications address of a third device of the plurality of telecommunications devices. The telecommunications link is modified to include the third device. In response to the third device joining the telecommunications link, the first device issues an alert to the second device and the third device, wherein the alert indicates that the third device has joined the telecommunications link.

A communication system includes: a relay device including: a storage unit configured to store terminal specification information for specifying the third terminal associated with the second terminal, and a first communication control unit configured to connect the third terminal to the first network if an authentication control unit authenticates the terminal authentication information; one or more first terminals connected to a first network; a second terminal connectable to the first network and including a second communication control unit configured to transmit the relay-device specification information and the terminal authentication information to the third terminal through the second network if receiving the relay-device specification information and the terminal authentication information from the relay device; and a third terminal connectable to a second network and including a third communication control unit configured to transmit the terminal authentication information to the relay device through the second network.

Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.

Conference call alerting is provided. A first device of a plurality of telecommunications devices initiates a telecommunications link between the first device and a second device of the plurality of telecommunications devices. The first device receives an interaction that includes a communications address of a third device of the plurality of telecommunications devices. The telecommunications link is modified to include the third device. In response to the third device joining the telecommunications link, the first device issues an alert to the second device and the third device, wherein the alert indicates that the third device has joined the telecommunications link.

Conference call alerting is provided. A first device of a plurality of telecommunications devices initiates a telecommunications link between the first device and a second device of the plurality of telecommunications devices. The first device receives an interaction that includes a communications address of a third device of the plurality of telecommunications devices. The telecommunications link is modified to include the third device. In response to the third device joining the telecommunications link, the first device issues an alert to the second device and the third device, wherein the alert indicates that the third device has joined the telecommunications link.

A telephone call processing apparatus for a telephone system includes an exchange for receiving incoming telephone calls and switching said calls to selected respective agent workstations. The apparatus includes a routing function for connecting an incoming call from a caller to an agent workstation, and initiating a call from said apparatus to an external application platform, said call including data to enable a transaction call to be set up between said caller and said external application platform. A holding function maintains a call leg connection with said agent workstation whilst said call from said apparatus to said external application platform is initiated. A connection function connects a call from said external application platform to said agent workstation and establishing or maintaining a connection between said caller and said agent workstation for use whilst said transaction call is connected.

A method of operating a telephony system, the system including a client server to access a conferencing server for establishing a conference call, connect a plurality of terminals to the conferencing server; and communicate with a UE so as to receive a call from the UE;, the method including, by the client server, detecting initiation of a call between the UE and a given one of the plurality of terminals; identifying the UE and the given terminal; assessing whether the detected call is a conference call or a non-conference call; in response to assessing that the call is a non-conference call: requesting, from the conferencing server, establishment of a conference call for the identified UE and the given terminal and corresponding to the non-conference call; receiving, from the conferencing server, access information for accessing the requested conference call; and distributing the access information to each of the plurality of terminals, thereby permitting any of the terminals to access the conference call.