Various systems and methods for objectively evaluating conference events are disclosed. In some embodiments, the systems and methods include a conference calling platform, such as a conference bridge device, that has a scoring unit. During a conference call, the platform can receive information from the conference system pertaining to the conference call. The scoring unit can use such information to determine an engagement score for the conference call itself and/or for individual attendees. The engagement score and/or information related to the engagement score can be provided to an organizer and/or to individual attendees.

Implementations disclosed herein relate to systems and methods for conference screening. According to one implementation, a method includes connecting a participant to a multi-mode conference in a listen-only mode and receiving a request of active participation in the multi-mode conference from the participant. In response to receipt of the request for active participation, the participant is bridged into a private screening subconference, and information relating to the participant's requested active participation to the multi-mode conference is received via the private screening subconference responsive to a prompt. In response to the receipt of the information via the private screening subconference, the participant is placed in a queue to await authorization for active participation in the multi-mode conference, the queue including at least one other participant previously screened in another private screening sub-conference. The method further includes detecting selection of the participant from the queue, and establishing a connection between the participant and the multi-mode conference based on detection of the selection.

The present invention relates to determining and presenting, in conjunction with video assistant selection, personalized, remote video assistant-specific availability information for remote video assistants that a user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with) and determines the availability of the previously contacted video assistants. In response, the invention presents a listing of the video assistants which the user previously interacted with along with availability information for each remote video assistant. In specific embodiments, the availability information includes whether the remote is currently available for video sessions and, if so, the approximate wait time for the video assistant. The approximate wait time may be dynamically determined and displayed.