A synchronisation method implemented, in a mobile network, by a first device hosting a network function used for the connection of a mobile terminal to the mobile network. The mobile network includes second devices hosting the network function. The method includes the following steps: establishing a connection with a mobile terminal in order to execute, as the main device, the network function in association with the mobile terminal; determining context data associated with the mobile terminal; recording context data in a memory associated with the first device; and sending context data to secondary devices, from among the second devices of the mobile network, so as to synchronise the context data recorded by the first device and the secondary devices.

Methods and systems for using and/or storing identity data associated with a device to direct communications to another device are described herein. A server may store identity data, such as subscriber identity module (SIM) data, associated with a device or user. The SIM data may be used to authenticate and/or register the device or user with a mobile network. Using the SIM data, other devices may use the capabilities of the first device. The server may receive, from another device, a request to access one or more capabilities of the first device. Based on the request, the server may send a request to register the SIM data with a mobile network. After registration of the SIM data with the mobile network, the server may be used to direct communications to the other device.

A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.

A method of providing for cross-device operations between user devices includes maintaining, using an intermediate device connected to the user devices, state information on different elements in different sub-views displayed respectively on first and second ones of the user devices. The first and second user devices are different from each other. The method further includes performing: migrating and synchronizing the state of one of the elements which is moved from the sub-view of the first user device to the sub-view of the second user device; and/or generating a shadow element on the sub-view of the second user device and linking the shadow element to one of the elements on the first user device which is duplicated from the sub-view of the first user device on the sub-view of the second user device, and updating the states of the linked elements.

The subject matter discloses a method and computerized product for processing information received at a computerized device and formatting the received information to a time-based and searchable feed. The information comprises communication sessions, either via text, video and audio, as well as media items and information collected via third party resources such as social networks and web pages. The method comprises processing the information from all the sources into a single time-based feed. The user can search the feed according to search queries, such as contact persons and other subjects and the search result, displayed as a time-based feed, includes reviewing the content in the media items and from the third party resources. One user can watch items from feeds of other users.

Methods and systems for using and/or storing identity data associated with a device to direct communications to another device are described herein. A server may store identity data, such as subscriber identity module (SIM) data, associated with a device or user. The SIM data may be used to authenticate and/or register the device or user with a mobile network. Using the SIM data, other devices may use the capabilities of the first device. The server may receive, from another device, a request to access one or more capabilities of the first device. Based on the request, the server may send a request to register the SIM data with a mobile network. After registration of the SIM data with the mobile network, the server may be used to direct communications to the other device.

One aspect of the present invention relates to a computer-implemented process, that includes receiving an incoming contact at a contact center for an interaction between the contact center and a user; monitoring inbound communication and outbound communication between the user and an agent of the contact center; detecting that one of the agent or the user ends the contact; and based on the monitored inbound communication and outbound communication, automatically determining, by the computer, whether the interaction is complete.

An electronic device which displays and updates Mobile Network Operator (MNO) information includes a memory, a display, a communicator, a user inputter, and a processor. The processor is configured to control the display to display a contact list including telephone number information of a plurality of external devices and Mobile Network Operator (MNO) information of the plurality of external devices, and in response to a user command for selecting one of the plurality of external devices included in the contact list being input, establish a communication connection with the selected external device. The processor is further configured to control the communicator to receive information regarding the MNO information of the external device from the selected external device; and update the contact list based on the MNO information of the external device and store the updated contact list in the memory.

A method and update server provide periodic updates to citizens in an update group. The update server receives incident information relating to an incident. The incident information is stored by the update server. The update server determines a narrative for the incident information by redacting any sensitive or confidential information to produce a redacted incident report. The update server also determines a cadence related to the incident, which is the frequency of how often the information will be sent to the update group. At the appropriate time, the update server sends the redacted incident report to the update group.

A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.