A system for providing management of contact records includes a single record that is primarily indexed by phone number. The contact records are network accessed through any of various cellular and data networks by various devices and cached locally on such devices by way of permission from the owner of each record. In this way, the owner of each record has the ability to later deny access for any other user to some or all of the information stored in the contact record. As changes are made to a contact record, all others users having access to that contact record receive updated information. Duplicates are eliminated as no two individuals or establishments share the same phone number.

An integrated voicemail system is described that provides visual voicemail that overcomes the shortcomings associated with a user having to dial into a voicemail system and navigate through a menu of options using conventional voice and/or standard DTMF signaling-based browsing capabilities. The visual voicemail instead provides, via a client device of the user's choice, a visual presentation of a user's voicemails along with state information of the voicemails. The visual presentation of the voicemails includes a user interface that allows a user to control or manipulate voicemails from the client device, where the manipulation includes playing, pausing, rewinding, fast-forwarding, deleting, and changing a state of each voicemail. The visual voicemail also eliminates the need for a user to periodically call-in to the enterprise voicemail system in order to check for voicemail messages as the messages can be automatically delivered to the user's client device.

A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.

Storing a message in a conversation involving a contact of a contact center and an agent of the contact center includes receiving, by a computer of the contact center, the message, wherein the conversation comprises a plurality of messages and then a) identifying redundant information in the received message that is redundant based on one or more of the plurality of messages; and b) identifying derivable information that is derivable from a data source external to the received message. Next, a modified message is generated by eliminating the redundant information and the derivable information from the received message; and the modified message is stored. The modified message can include a number of separate parts, each selectively compressed by a respective compression algorithm.

Concepts and technologies for handling and screening incoming calls are provided. A processor executing instructions associated with a call handling service can detect that a call from a calling party is being routed, via a communication interface, to a called party device associated with a customer. The processor can obtain caller identification data that can specify an identity that is generated by the calling party and intended to be representative of the calling party when presented to the customer by the called party device. The processor can determine an interface identifier associated with the communication interface, and retrieve a call authentication scenario based on the interface identifier. The call authentication scenario can specify a storage location of data. The processor can obtain the data from the storage location, determine a call handling action, prepare a call handling command, and provide the call handling command to a network.

A method of providing for cross-device operations between user devices includes maintaining, using an intermediate device connected to the user devices, state information on different elements in different sub-views displayed respectively on first and second ones of the user devices. The first and second user devices are different from each other. The method further includes performing: migrating and synchronizing the state of one of the elements which is moved from the sub-view of the first user device to the sub-view of the second user device; and/or generating a shadow element on the sub-view of the second user device and linking the shadow element to one of the elements on the first user device which is duplicated from the sub-view of the first user device on the sub-view of the second user device, and updating the states of the linked elements.

Personalization data such as settings and/or state is migrated across devices including mobile phones. Device personalizations are pushed to a cloud service or other mechanism for backup and subsequent transmission to other devices. The personalization data can later be employed to configure one or more other devices in the same manner as a first device.

A data backup method for a mobile terminal and a mobile terminal including the same. The method includes: receiving a data backup request; backing up information data by blocks and generating backup data of each block; scanning the backup data of each block and generating corresponding statistics information; and storing the backup data and the statistics information of each block.

Systems and method are directed towards dynamically updating a remote management system of changes in e911 records. An e911 computing system may determine if an e911 record has been deleted from a local database. In response to determining that the e911 record has been deleted, the e911 computing system notifies a management system of the e911 record being deleted. The e911 computing system may also determine if the e911 record is new. In response to determining that the e911 record is new, the e911 computing system provides the e911 record to the management system. The e911 computing system may also determine if the e911 record has changed. In response to determining that the e911 record has changed: the e911 computing system generates a table of changes to the e911 record and provides the table of changes to the management system.

A method to provide content for user devices connected to an application server (WAS) via an intermediate device includes one or more of the user devices requesting content from the intermediate device. The intermediate device fetches the requested content, and executes the content. A content tree is generated based on the executed content, and the generated content tree is split into content sub trees for each user device. The respective content sub tree is provided to the respective user device. The content tree and/or content sub-trees are updated in case of a content change on at least one user device.