Methods, systems, and apparatus for prioritizing communications are described. Metadata that characterizes an electronic communication is obtained and a machine learning algorithm is applied to the metadata to generate a scoring model. A score for the electronic communication is generated based on the scoring model.

System and methods for providing calling party information are disclosed. In one implementation, a server for providing calling party information includes one or more processors configured to receive a query for calling party information from a carrier. The query includes an identifier associated with the calling party. The processors are further configured to determine a score based on one or more previously obtained queries, generate the calling party information based on the score, and transmit the calling party information to the carrier. The carrier transmits the calling party information to a device associated with the called party as a Caller ID Name (CNAM).

An availability-based telephonic transmission/reception calling service method is provided for communicating with a person who has a different lifestyle or who may not be available at a specific call time. When a receiver inputs the receiver's characteristic information and reception/communication availability information into a server, the server acquires and sets the reception/communication availability information. An originator fetches contact information in a memory medium within a device or contact information to be displayed in a separate service on the Internet and selects a receiver. When the contact information of the selected receiver is stored on the server, the server acquires the receiver's reception/communication availability information and displays whether the receiver can receive a call on a screen of an originator's communication device. Thus, the originator can be notified of whether a receiver can receive a call before the originator makes a telephone call via a cellular phone network or the Internet.

System, electronic device, and related methods, in particular a method of operating a system comprising an electronic device is disclosed, the method comprising obtaining one or more audio signals including a first audio signal of a first conversation; determining first speaker metric data of a first speaker based on the first audio signal, the first speaker metric data including first primary speaker metric data; detecting a termination of the first conversation; in accordance with detecting the termination of the first conversation, determining a first post-conversation representation based on the first speaker metric data; and outputting, via the interface of the electronic device, the first post-conversation representation.

The disclosed system identifies international calling performance issues of a wireless telecommunication network. The system receives network traffic data for international calls including information about call attempts to a country. The system categorizes the country into a major category and a minor category based on the call attempts information. For a subset of countries, and for each key performance indicator in a subset of selected key performance indicators, the system monitors performance using an anomaly detection model to identify an anomaly in network performance, determines an actual value of the key performance indicator for the detected anomaly, and computes a variation value of the determined actual value based on a predicted range of values. The system ranks countries using the computed variation values, to indicate problematic parts of the wireless telecommunication network.

A contextual lead generation in an automated communication link establishment and management system may store information related to sales calls. The system may identify strengths and weaknesses of a sales representative. The system may provide training content to the sales representative in real time base on the identified strengths and weaknesses.

The present invention addresses the problem of providing a technique for assisting the realization of more efficient business activities, while taking account of objective indicators. In a server 1 which supports a user U having a telephone call with a call destination C, an acquiring unit 101 acquires information recorded during the call between the user U and the call destination C, as call information. An extracting unit 102 detects utterance segments VS1 to VSn in which speech is present, from the acquired call information, and extracts speech information VI1 to VIm from each utterance segment VS1 to VSn. An analyzing unit 103 performs analysis based on elements E1 to Ep, on the basis of the extracted speech information VI1 to VIm. A generating unit 104 generates business support information for supporting the call with the user U, on the basis of the results of the analysis. A presenting unit 105 presents the generated business support information to the user U. The abovementioned problem is thus resolved.

Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

Disclosed herein are various embodiments for a customer callback system. An embodiment operates by determining a call action indicating a customer to whom a representative is to speak. Data corresponding to an identifier associated with a computing device of the customer and an ad history indicating when a plurality of ads were presented to an application on the computing device of the customer over a defined period of time are retrieved. Based on the data, a pattern associated with when the customer is using the computing device is generated. The pattern is based on a comparison of a first period of time a second period of time during when ads were presented to the computing device. Based on the pattern, a target time indicating when to perform the call action is produced.

A mobile application for a wireless handheld computing device, such as a smartphone, is disclosed in combination with a communication link establishment and management system. Systems and methods are disclosed for calling desired contacts using a smartphone that can take advantage of the power and efficiency of agent-assisted dialing provided by the communication link establishment and management system. The systems and methods automatically integrate with a customer relationship management (CRM) system connected to the communication link establishment and management system.