The claimed method of connection of outside callers to electronic control system subscribers provides for communication sessions between the callers and the subscribers to inform the subscribers about their property's objects, such as vehicles, buildings, apartments, pets, etc., ensuring personal data confidentiality therebetween. The method contemplates application of an electronic control system, including an electronic computing device configured to connect to the Internet, mobile and fixed-line communication networks connected to telephone numbers, network addresses of instant messaging systems and addresses of network accounts, application of IVR interactive voice response systems, and provides for an algorithm of indirect connection of the callers and subscribers. The addresses of network instant messaging systems, network accounts, and other personal data are used only for connection to the system of the callers and subscribers while are not transferred to these parties, thereby ensuring confidentiality therebetween.

Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

A communication server includes a terminal management unit managing data identifying each of a plurality of communication terminals in association with group identification data identifying a group to which the communication terminals belong; a determination unit determining, when a session for transmitting and receiving content data is established between first and second communication terminals, whether group identification information sets of the first and the second communication terminals associated with the session are the same as each other based on the group identification data; and a report unit reporting, when the group identification information sets of the first and the second communication terminals are the same as each other, shared location information indicating a location of a shared memory area shared between the first and the second communication terminals to the first and the second communication terminals associated with the session while the session is being established.

A method for text capture with matter association is provided. The method includes, responsive to a user entering one or more telephone numbers of one or more mobile text-enabled devices of other users to engage in a message exchange therebetween, receiving an additional phone number for message capture that uses a Short Message Service (SMS) Application Programming Interface (API) synchronized with a remote message capture device. The method further includes receiving a matter number dynamically specified for the message exchange. The method also includes capturing, by the remote message capture device using the SMS API, message content and metadata for messages of the message exchange. The method additionally includes storing the message content and the metadata associated with the matter number in a searchable remote message repository.

A contextual lead generation in an automated communication link establishment and management system may store information related to sales calls. The system may identify strengths and weaknesses of a sales representative. The system may provide training content to the sales representative in real time base on the identified strengths and weaknesses.

Methods, systems, and computer-readable media consistent with the present disclosure manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.

A system for complex interaction recording, comprising a recording management server that operates on a network-connected computing device and records communications, a record server that operates on a network-connected computing device and presents records for review and interaction by a human user, and an interaction evaluation server that operates on a network-connected computing device and identifies interactions segments and groups them into complex interactions, and a method for recording complex interactions comprising the steps of loading an interaction, identifying segments within the interaction, grouping segments into a complex interaction, and sending the resulting complex interaction as output.

A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one or more probability values from the AI engine based on the input digital footprint. The method includes selecting a call driver, from among a plurality of call drivers, as a predicted call driver. The method includes providing the predicted call driver to a call center associated with the company.

Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.

A system, methods, and computer program products for performing call tracking in a novel way wherein caller ID data is obfuscated so as to preserve a caller's privacy by protecting their telephone number.