Methods and systems for communicating active voice calls within a system that supports messaging functions between a plurality of accounts are disclosed. Active voice calls are identified between a call participant and a first account of a messaging system. A call object is generated for the active voice call having a data structure including call information about the active voice call. A message is received from the first account, the message associated with the active voice call. An object container is generated including the call object and the received message from the first account. The call object, including the message associated with the active voice call, is displayed in a call user interface of the system, providing controls for a second account of the plurality of accounts of the system to interact with the active voice call.

Methods and systems for communicating active voice calls within a system that supports messaging functions between a plurality of accounts are disclosed. Active voice calls are identified between a call participant and a first account of a messaging system. A call object is generated for the active voice call having a data structure including call information about the active voice call. A message is received from the first account, the message associated with the active voice call. An object container is generated including the call object and the received message from the first account. The call object, including the message associated with the active voice call, is displayed in a call user interface of the system, providing controls for a second account of the plurality of accounts of the system to interact with the active voice call.

Methods and systems for communicating active voice calls through messaging systems are disclosed. Active voice calls are identified as connected between a call participant and a first account of a messaging system. A set of instructions is established and associated with the active voice call that are executable to cause display of a call user interface for accounts of the messaging system. A message including a reference to the set of instructions for the active voice call is generated and transmitted to a second account of the messaging system through the messaging system using messaging functions of the messaging system to cause display of the call user interface to the second account, allowing the second account to interact with the active voice call.

When an incoming call is received from a customer, various aspects may include receiving an indication of availability from several call agents within the computer-telephony integration system and presenting the indications of availability and identification information for each of the call agents on a display. A user control for searching the call agents may also be presented on the display for use by a first call agent to view an indication of availability for a particular call agent. The customer call may then be transferred from the first call agent to the particular call agent in response to the indication of availability identifying the particular call agent as available.

A personal voice model is created using a person's voice, essentially, voice cloning. When user wants to send a message to another person from his mobile phone or similar device, the user types the message and it is converted to a speech message using the voice model created. The speech message is delivered either to a voicemail or another medium which accepts a voice message. The text can be converted to a different language as well and send a voice message in a different language.

A contact center system and related methods for handling teleservices in voice and data through a plurality of mobile devices such as smartphones is provided. The contact center system is characterized by a very wide functional platform for contact center fully integrated in a single system, with maximum elasticity to increase or decrease capacities based on the characteristics of the cloud, and capable to deliver via an agent mobile platform all the functionality of a fixed-up workstation into a smartphone. The contact center system according to the embodiments is capable to route a call from a customer's device, using a local telecommunications network, to the contact center system, which transforms it into a digital call; the call is assigned to an agent using a mobile platform.

A device, system and method for serving interfaces to client access devices based on assigned roles is provided. A device detects an authentication of a PSAP user via a client access device and retrieves a PSAP load. The PSAP load may be a current and/or historical call-taking load, and/or a current and/or historical first-responder dispatching load. The device assigns, based on the PSAP load, a role to the PSAP user, the role comprising one of: a call-taking role; a first-responder-dispatching role; and a combined call-taking and first-responder-dispatching role. The device serves, to the client access device, based on the role assigned to the PSAP user, a corresponding interface to one of: a call-taking application; a first-responder-dispatching application; and a combined call-taking and first-responder-dispatching application.

A personal voice model is created using a person's voice, essentially, voice cloning. When user wants to send a message to another person from his mobile phone or similar device, the user types the message and it is converted to a speech message using the voice model created. The speech message is delivered either to a voicemail or another medium which accepts a voice message. The text can be converted to a different language as well and send a voice message in a different language.

Methods and systems for communicating active voice calls through messaging systems are disclosed. Active voice calls are identified as connected between a call participant and a first account of a messaging system. A set of instructions is established and associated with the active voice call that are executable to cause display of a call user interface for accounts of the messaging system. A message including a reference to the set of instructions for the active voice call is generated and transmitted to a second account of the messaging system through the messaging system using messaging functions of the messaging system to cause display of the call user interface to the second account, allowing the second account to interact with the active voice call.

Methods and systems for object oriented call management are disclosed. In one aspect, a system implements a plurality of call objects, each call object encapsulating information relating to an active call, each call object configured to display a call user interface, and a messaging system configured to provide messaging between a plurality of accounts, the messaging system configured to distribute references to one or more of the plurality of call objects to at least some of the plurality of accounts, and to cause display of the call user interface within at least one of the plurality of accounts, and is further configured to receive input selecting at least one of the controls of the call user interface, and to communicate the selection to the respective call object.