H04M2203/652

A METHOD, DEVICE, SYSTEM AND NETWORK FOR ROUTING COMMUNICATIONS
20190230216 · 2019-07-25 ·

The present invention relates to a method for routing communications in a telecommunications network comprising a first telephony user device and a server system. The method includes at the first telephony user device: receiving instructions to initiate communications with a contact associated with an address; initiating communications via a channel within the telecommunications network to a local address for the server system; and transmitting information associated with the contact address to the server system via the telecommunications network. A communications action is performed in relation to the contact at the server system. Other methods, devices, systems and networks for routing communications are disclosed.

METHOD AND SYSTEM FOR GROUP COMMUNICATION ACROSS ELECTRONIC MAIL USERS AND FEATURE PHONE USERS
20190199857 · 2019-06-27 ·

Method and system for group communication across electronic mail users and feature phone users. A method for receiving electronic mails on a feature phone includes receiving a text message on the feature phone in response to a first electronic mail. The method also includes calling a telephonic number embedded in the text message to listen to an audio clip of the first electronic mail and providing a voice input as a response to the first electronic mail. The system includes a feature phone that receives a plurality of electronic mails. The system also includes one or more electronic devices, and a communication interface in electronic communication with the feature phone and the one or more electronic devices. The system further includes a memory that stores instructions, and a processor responsive to the instructions to receive a text message in response to an electronic mail transmitted by an electronic mail user.

Method and system for group communication across electronic mail users and feature phone users
10250746 · 2019-04-02 · ·

Method and system for group communication across electronic mail users and feature phone users. A method for receiving electronic mails on a feature phone includes receiving a text message on the feature phone in response to a first electronic mail. The method also includes calling a telephonic number embedded in the text message to listen to an audio clip of the first electronic mail and providing a voice input as a response to the first electronic mail. The system includes a feature phone that receives a plurality of electronic mails. The system also includes one or more electronic devices, and a communication interface in electronic communication with the feature phone and the one or more electronic devices. The system further includes a memory that stores instructions, and a processor responsive to the instructions to receive a text message in response to an electronic mail transmitted by an electronic mail user.

Methods and devices for messaging within a personal security network

Methods and devices using a portable or wearable transistor configured to send an alert message to a personal security network. The personal security network comprises a platform by which users can select an appropriate alert response to a particular social interaction or event. The portable or wearable device comprises an electronics package with radio frequency communication capabilities, so that a user may discreetly and quickly escape from an unsafe or uncomfortable situation, by, for instance, sending out an alert message or causing her mobile phone to ring so that she has a means to excuse herself from the scene.

System and method for identifying SMS messages from multiple originators using a shared shortcode

To enable multiple message originators to share an SMS shortcode, originator identifying codes can be added to outbound SMS messages that prompt recipients to respond with response messages that include the originator identifying codes. The originator identifying codes can be added by a service provider that administers the SMS shortcode. When a response message is received on the SMS shortcode number, the service provider processes the response message content to extract the originator identifying code. The code and, optionally, a recipient ID can be used as a lookup to determine the intended originator that the response message is for. The response message can then be associated by the service provider with the correct originator for subsequent processing.

METHOD AND SYSTEM FOR AUTOMATICALLY CONNECTING CALLS OF VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE
20190068769 · 2019-02-28 · ·

Provided is a method and system for automatically connecting a call of a Voice over Internet Protocol (VoIP) service. A method of automatically connecting the VoIP call in an electronic device implemented by a computer may include a setting a specific counterpart among counterparts capable of making the VoIP call over a network as an automatic connection target; and automatically connecting a call with the specific counterpart immediately in response to executing a program including a function of providing the VoIP call without performing a calling operation and an acceptance operation for a call between a user of the electronic device and the specific counterpart.

System and methods for using enhanced QR codes in a call to action
12067587 · 2024-08-20 · ·

A system and method for using enhanced QR codes in a call to action, that provides enhanced functionality for generating a call to action element or providing personalized content when scanned, and that combine additional data dimensions with existing QR code technologies to expand the QR code capability beyond what is enabled by standard QR code specifications.

Bridging a third party onto a contact center communication

Various embodiments of the invention provide methods, systems, and computer program products for bridging a third party onto a communication such as a telephone call or Web chat that is being conducted between a first party and a second party. Specifically, a contact, such as a telephone number or webpage address, is linked with the communication being conducted between the first and second parties and a text message is sent to the third party that includes the contact. For instance, in particular embodiments, this contact may be embedded in the text message so that the third party can simply select the contact from the text message to initiate being bridged onto the communication. Accordingly, the third party makes use of the contact to be bridged onto the communication so that the third party can converse with the first party and the second party.

Bridging a third party onto a contact center communication

Various embodiments of the invention provide methods, systems, and computer program products for bridging a third party onto a communication such as a telephone call or Web chat that is being conducted between a first party and a second party. Specifically, a contact, such as a telephone number or webpage address, is linked with the communication being conducted between the first and second parties and a text message is sent to the third party that includes the contact. For instance, in particular embodiments, this contact may be embedded in the text message so that the third party can simply select the contact from the text message to initiate being bridged onto the communication. Accordingly, the third party makes use of the contact to be bridged onto the communication so that the third party can converse with the first party and the second party.

REAL-TIME COMMUNICATIONS APPLICATION
20180249004 · 2018-08-30 ·

Embodiments include a client device configured for telephone communications and including an application or software that configures the client device to, in response to receiving an input to initiate a telephone call to a selected contact, receive data of the selected contact. The client device determines a current time of the selected contact based on a location corresponding to the selected contact, and determine from the data of the selected contact and the current time an appropriate time to call the selected contact. A display generated at the client device includes a message comprising message data representative of the appropriate time to call the selected contact.