The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.

A method and system for a social networking service for sharing recording of phone calls performed by a processing device running on an internet device. The method enables a user of the internet device to open an account and to be identified by a user account, enables the user to conduct the phone call with a participant by the phone call service, enables the recording of the phone call by a recording system, enables the sending to the participant a digital notification for asking permission to upload the recording to the account of the user, enables the participant to send the permission as a digital file that is stored and tagged into the recording or the processing device, and enables the user to tag the recording by hash-tag.

Systems, methods, and computer program products are provided for improving establishment and broadcasting of communication among mobile computing devices. For example, a method comprises determining a first user accesses a mobile application on a first mobile device of the first user; determining a second user accesses the mobile application on a second mobile device of the second user; and initiating the audio conversation between the first user and the second user, wherein the audio conversation is streamed to a third user who accesses the mobile application on a third mobile device of the third user.

Disclosed are methods, systems, and machine-readable mediums which provide for customer chatbots that detect a customer handoff condition and in response, transferring the customer to a communication session with a live agent. The handoff condition may comprise an inability to understand the customer, an inability to answer the customer's question, expressions of frustration or anger on the part of the customer, a customer's express request to be transferred, or the like. The live agent may receive a complete history of the conversation with the chatbot so that the customer does not have to repeat him or herself to the live agent. The chatbot chat session may be linked to a social networking account of the customer and may take place in association with a social networking profile page of the company.

This disclosure provides methods, services, and platforms that automatically prompt mobile phone users to add contact information to their phone book after a triggering event such as calling a phone number. The methods, services, and platforms allow mobile network operators to provide a service that allows businesses to potentially have their numbers added to the phonebook of a mobile phone after a disconnected call.

The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.

A network call method, a server, a call terminal, a network call system, and a storage medium are provided. The network call method includes: receiving a reservation request transmitted by a call reservation terminal, the reservation request including a first communication identifier of a first call terminal; generating a chat room identifier of a chat room in a social network application; generating a call reservation notification, the call reservation notification including an access link generated according to the chat room identifier; and transmitting the call reservation notification to a communication client of the first call terminal according to the first communication identifier of the first call terminal.

A new way to make the caller ID service provide more information about the caller more than the caller's number and name. These information could be like a Criminal Background Lookup of the caller, Social Network Lookup, Customer Relationship Management (CRM) Lookup, Address Lookup, Previous Calls and Note Lookup and Credit Check Lookup. In the current caller ID, the provider switch will pass the call to the called phone without waiting the compilation of the caller ID lookup, a method continues to work while the call is in progress checking for additional information requested.

Methods, systems, and computer-readable media are disclosed for generating and managing audio content, such as blogcast episodes. In accordance with one implementation, a computer-implemented method is provided that includes operations performed by at least one processor including retrieving a plurality of stored snippets of media content related to a blogcast episode, the plurality of stored snippets of media content including one or more snippets of user-contributed content. The method also includes receiving snippet metric data associated with one or more snippets of user-contributed content. In addition, the method includes selecting two or more snippets of the plurality of stored snippets of media content including at least one snippet of user-contributed content and generating a blogcast episode comprising the two or more snippets of the plurality of snippets of media content.

Salespeople (agents) get engaged with a lot of contacts from past, present and future prospects that manifests on multiple contact platforms. They end up having their contacts and calendars split in multiple places including communication and messages leading to inefficiencies, loss of business and delayed response time to the end customer. Customer Relationship Management today is still a one dimensional tool, one that featured Email as the core for direct agent-client relationship. CRM should be redefined and relabeled as Communication Management to open up the idea that relationships with clients are developed across multiple platforms though multiple channels. As will be understood by reading below, the invention accomplishes this in an elegant manner. The phrases Communication Management in the main patent title and Customer Relationship Management (CRM) have the same semantics in this document.