A method and an apparatus for handling image forming abnormality, and an image forming apparatus are provided. The method is applied to the image forming apparatus and includes acquiring a print job from a control terminal and analyzing the print job to obtain an analysis result. When the analysis result is a failed analysis, whether a control program installed on the control terminal is abnormal is determined accordingly. The control program is a program which enables the control terminal to exchange the print job with the image forming apparatus. If the control program installed on the control terminal is abnormal, an abnormal-driving information page is generated and printed to output. By printing to output the abnormal information page, the user can be effectively and clearly informed of the cause of the printer abnormality, which improves the efficiency and user experience of abnormality resolution.

An information processing device to be a subject of appliance registration in a management server includes a first acquirer configured to acquire identification information for identifying the information processing device; an appliance registration requester configured to transmit an appliance registration request to the management server, the appliance registration request being for the appliance registration in the management server to associate the identification information acquired by the first acquirer with tenant information for identifying a tenant; and a second acquirer configured to acquire a setting value for use in processing an application to be installed in the information processing device; and a writer configured to write, to a storage, a setting value for the application acquired by the second acquirer.

An information processing system configured to perform setting for an image processing apparatus based on setting edited by an application configured to operate on an information processing apparatus, wherein the system includes a startup unit that acquires a status of the image processing apparatus, downloads setting information for the image processing apparatus, determines whether or not to start up the application, and controls the startup of the application based on results of the determination, wherein the determination is performed based on the status before the setting information download has begun.

The present information on processing apparatus accepts identification information that identifies a predetermined group of a customer organization; acquire from an installation management server, installation data related to the accepted identification information; execute the installation processing of the information processing apparatus in accordance with the acquired installation data; and, in a case where a registration key for the device management server that manages the information processing apparatus within a network is included in the installation data, when the installation processing is ended, requests registration of the information processing apparatus to the device management server using the registration key.

An information processing apparatus includes a control circuit configured to operate as a setting tool that performs setting of an application installed in a client device by executing a setting tool program. The setting tool includes an application setter and a server synchronizer. The application setter is configured to perform setting of an application in a client device. The server synchronizer is configured to synchronously register the client device on which setting has been performed by the application setter in a server apparatus that manages a client device which is provided with a function of the application with the setting performed on the client device by the application setter as a trigger.

A data processing apparatus is configured to receive a selection of a first function and search for one or more devices which has the capability to perform that first function. The apparatus may then receive a selection of the one or more devices for performing that first function and, in conjunction, determine whether the selected device has the capability to execute a second function. The device identification data may be stored. Subsequently, if the selected device is determined to be capable of executing the second function, which is different from the first function selected, and the second function is further selected, the previously selected device may be displayed as having the capability to execute the selected second function. Otherwise, the apparatus does not display the previously selected device as being able to execute the selected second function.

Provided is technology by which an information processing device having an OS standard printing program installed therein causes a printer to perform collate printing without applying a load to the printer. In a case where a print instruction that causes a printer to execute printing of an image is output from an editing application to a general-purpose print program installed in an OS to cause the printer to execute collate printing in a job based on the print instruction an auxiliary program causes a CPU of a PC to acquire print data of one copy rasterized based on the image having the plurality of pages, and to cause the PC to transmit the acquired print data of the one copy to the printer as a transmission destination one copy by one copy over the N copies.

An image forming apparatus provided to perform a setting process according to a written instruction includes an identifying unit configured to, with respect to a first command included in the written instruction, identify a second command to cancel a process executed with the first command, a creation unit configured to, in a case where an instruction to execute a process with the first command is given according to the written instruction, create a written instruction to execute the second command identified by the identifying unit, and a control unit configured to, according to a user operation, execute the written instruction created by the creation unit.

A data processing apparatus is configured to receive a selection of a first function and search for one or more devices which has the capability to perform that first function. The apparatus may then receive a selection of the one or more devices for performing that first function and, in conjunction, determine whether the selected device has the capability to execute a second function. The device identification data may be stored. Subsequently, if the selected device is determined to be capable of executing the second function, which is different from the first function selected, and the second function is further selected, the previously selected device may be displayed as having the capability to execute the selected second function. Otherwise, the apparatus does not display the previously selected device as being able to execute the selected second function.

A mediation device that mediates an image forming apparatus and a device management system that generates an F/W update task serving as a task for updating firmware of the image forming apparatus periodically transmits a request for an F/W update task for the image forming apparatus managed by the mediation device itself to the device management system and executes the F/W update task transmitted from the device management system.