H04L43/087

Methods of managing audio data transmissions over a network to ensure live voice quality

Methods of managing audio data transmissions over a network disclosed herein may include the step of selecting a client device from a plurality of client devices as a participating device, each client device of the plurality of client devices being in data communication with a network. The methods may include the step of signaling the participating device over said network thereby initiating transmitting of audio data from the participating device at least in part over said network for live broadcasting, the audio data being indicative of a speaking voice being input into a participating device microphone of the participating device. The methods may include the step of minimizing latency in transmitting of the audio data by throttling data being communicated over said network by one or more client devices of the plurality of client devices only while the participating device is transmitting audio data over said network.

Systems, Apparatuses and Methods for Network Packet Management

Methods and systems are provided for latency-oriented router. An incoming packet is received on a first interface. The type of the incoming packet is determined. Upon the detection that the incoming packet belongs to latency-critical traffic, the incoming packet is duplicated into one or more copies. Subsequently, the duplicated copies are sent to a second interface in a delayed fashion where the duplicated copies are spread over a time period. The duplicated copies are received and processed at the second interface.

Systems, Apparatuses and Methods for Network Packet Management

Methods and systems are provided for latency-oriented router. An incoming packet is received on a first interface. The type of the incoming packet is determined. Upon the detection that the incoming packet belongs to latency-critical traffic, the incoming packet is duplicated into one or more copies. Subsequently, the duplicated copies are sent to a second interface in a delayed fashion where the duplicated copies are spread over a time period. The duplicated copies are received and processed at the second interface.

Systems and methods for optimal channel selection

Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.

Systems and methods for optimal channel selection

Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.

SERVICE DETECTION METHOD AND APPARATUS, DEVICE, AND STORAGE MEDIUM
20230023154 · 2023-01-26 ·

Disclosed are a service detection method and apparatus, a device, and a non-transitory computer-readable storage medium. The service detection method may includes: determining a service time interval between service data; determining a matching result of the service time interval according to a set period value and a set jitter value in a preset periodicity judgment parameter; and determining that the service data is periodic service data in response to determining that the matching result of the current service time interval meets a periodicity condition according to a minimum number of matching time intervals and a maximum number of matching time intervals in the periodicity judgment parameter.

SERVICE DETECTION METHOD AND APPARATUS, DEVICE, AND STORAGE MEDIUM
20230023154 · 2023-01-26 ·

Disclosed are a service detection method and apparatus, a device, and a non-transitory computer-readable storage medium. The service detection method may includes: determining a service time interval between service data; determining a matching result of the service time interval according to a set period value and a set jitter value in a preset periodicity judgment parameter; and determining that the service data is periodic service data in response to determining that the matching result of the current service time interval meets a periodicity condition according to a minimum number of matching time intervals and a maximum number of matching time intervals in the periodicity judgment parameter.

Coalescing publication events based on subscriber tolerances
20230022048 · 2023-01-26 ·

Systems and methods for coalescing and/or aligning publications in a publication/subscription architecture to reduce the number of publication events and to improve the performance of microservices in a communications network are provided. A method, according to one implementation, includes the step of obtaining client-based tolerance input with respect to a plurality of subscriptions requested by a plurality of clients in a publication/subscription system. Based on the client-based tolerance input, the method also includes the step of adjusting the timing of publications to reduce the phase variability of the plurality of subscriptions.

USING DISCRETIZED STATE-TRANSITIONS TO EXPLAIN AND TROUBLESHOOT APPLICATION EXPERIENCE DEGRADATION IN PREDICTIVE INTERNET
20230027969 · 2023-01-26 ·

In one embodiment, a device obtains path metrics for a network path used to convey application traffic for an online application. The device discretizes the path metrics into labeled states. The device generates state transition visualization data that represents the labeled states as nodes and transitions between the labeled states as edges connecting the nodes. The device provides the state transition visualization data for display.

Systems, apparatuses and methods for network packet management

Methods and systems are provided for latency-oriented router. An incoming packet is received on a first interface. The type of the incoming packet is determined. Upon the detection that the incoming packet belongs to latency-critical traffic, the incoming packet is duplicated into one or more copies. Subsequently, the duplicated copies are sent to a second interface in a delayed fashion where the duplicated copies are spread over a time period. The duplicated copies are received and processed at the second interface.