Disclosed are systems, including client devices and servers, and methods for creating a collaborative virtual session between client devices, wherein each of the client devices is associable with a coupler agent for interfacing with a communicating entity (such as a person). A client device includes a processor and memory operable to: generate a locally instantiated virtual room; instantiate a virtual representation of a first entity associated with the client device in the locally instantiated virtual room; transmit metadata representative of the first entity to a second client device; receive metadata representative of a second entity associated with the second client device; and, instantiate a virtual representation of the second entity as a function of the received metadata, from a perspective of the first entity, in the locally instantiated virtual room. A server can be utilized to join the client devices in the collaborative virtual session and exchange the metadata.

Disclosed are systems, including client devices and servers, and methods for creating a collaborative virtual session between client devices, wherein each of the client devices is associable with a coupler agent for interfacing with a communicating entity (such as a person). A client device includes a processor and memory operable to: generate a locally instantiated virtual room; instantiate a virtual representation of a first entity associated with the client device in the locally instantiated virtual room; transmit metadata representative of the first entity to a second client device; receive metadata representative of a second entity associated with the second client device; and, instantiate a virtual representation of the second entity as a function of the received metadata, from a perspective of the first entity, in the locally instantiated virtual room. A server can be utilized to join the client devices in the collaborative virtual session and exchange the metadata.

A method and system for managing user access to a multimedia content for an online conference using metadata is disclosed. In some embodiments, the method includes identifying a plurality of contexts for each of a plurality of conference data streams extracted from the multimedia content. The method further includes generating a plurality of metadata types based on the plurality of contexts associated with each of the plurality of conference data streams, providing a plurality of options corresponding to the plurality of metadata types to a user for accessing a section of interest in the plurality of conference data streams, receiving at least one selected option from the plurality of options by the user and validating the user access to one or more of the plurality of conference data streams based on the at least one selected option and access rights associated with the user.

A method and system for managing user access to a multimedia content for an online conference using metadata is disclosed. In some embodiments, the method includes identifying a plurality of contexts for each of a plurality of conference data streams extracted from the multimedia content. The method further includes generating a plurality of metadata types based on the plurality of contexts associated with each of the plurality of conference data streams, providing a plurality of options corresponding to the plurality of metadata types to a user for accessing a section of interest in the plurality of conference data streams, receiving at least one selected option from the plurality of options by the user and validating the user access to one or more of the plurality of conference data streams based on the at least one selected option and access rights associated with the user.

A system for one-touch split-mode conference access includes a client, a server, a voice over internet protocol (VOIP) device and a telephony server. The client obtains information associated with a conference and transmits the information to the server. The server transmits the information to the VOIP device, which is paired to the client based on a user account. The VOIP device displays a notification based on the received information. The VOIP device obtains an input from the user. The input is based on the notification. The VOIP device transmits call information based on the input to the telephony server. The telephony server initiates the audio component of the conference on the VOIP device.

A communication/collaboration system enables a first user at a first entity to define a collaboration object, and to invite a second entity to collaborate on the collaboration object in accordance with a hierarchy with corresponding permissions. A second user at a second entity is enabled to collaborate on the collaboration object. A communications log regarding the collaboration between the first user and the second user is maintained. A communications log between the first user and other users at the first entity is maintained. A communication interface is displayed on the first user computer system that displays the log of communications between the first user and the second user on the collaboration object, together with the log of communications regarding the collaboration object between the first user and other users at the first entity, and excluding communications regarding the collaboration object between the second user and other users at the second entity.

A communication/collaboration system enables a first user at a first entity to define a collaboration object, and to invite a second entity to collaborate on the collaboration object in accordance with a hierarchy with corresponding permissions. A second user at a second entity is enabled to collaborate on the collaboration object. A communications log regarding the collaboration between the first user and the second user is maintained. A communications log between the first user and other users at the first entity is maintained. A communication interface is displayed on the first user computer system that displays the log of communications between the first user and the second user on the collaboration object, together with the log of communications regarding the collaboration object between the first user and other users at the first entity, and excluding communications regarding the collaboration object between the second user and other users at the second entity.

Presented are approaches for dynamic modification of the functionality of a RTC session including one or more data streams between participants to the real-time communication session (100). Embodiments of the present invention are therefore directed toward enabling the functionality of a RTC system to be modified, extended and/or improved while it is implementing a RTC session. Exemplary embodiments include: identifying a request for a first algorithm (A1) of a set of algorithms (A1, A2, A3); and dynamically modifying the functionality of the real-time communications session by adding the first algorithm (A1) to the real-time communication session (100) as a virtual participant employing at least one data stream out of the one or more data streams.

Presented are approaches for dynamic modification of the functionality of a RTC session including one or more data streams between participants to the real-time communication session (100). Embodiments of the present invention are therefore directed toward enabling the functionality of a RTC system to be modified, extended and/or improved while it is implementing a RTC session. Exemplary embodiments include: identifying a request for a first algorithm (A1) of a set of algorithms (A1, A2, A3); and dynamically modifying the functionality of the real-time communications session by adding the first algorithm (A1) to the real-time communication session (100) as a virtual participant employing at least one data stream out of the one or more data streams.

Techniques for hybrid videoconferencing are described. A method of hybrid videoconferencing may comprise receiving, by a call routing service, a request to initiate a call with a provider from a user device, providing, by the call routing service, first endpoint data associated with a first connection between the user device and an agent device associated with the provider, establishing the first connection between the agent device and the user device via the call routing service, providing, by the call routing service, second endpoint data associated with a second connection between the user device and the agent device, and establishing, by a peer-to-peer (P2P) contact service, the second connection between the agent device and the user device.