A method for exchanging data between several field devices includes: implementing an exchange of data between a requesting field device and a responding field device using a publish-subscribe principle; subscribing the responding field device to request messages whose message titles include a specification of a field device identifier of the responding field device; subscribing the requesting field device to response messages whose message titles include a request identifier known to the requesting field device; the requesting field device publishing a request message to a data broker, the message title of the request message including the request identifier and the specification; the responding field device receiving the request message, evaluating the request message, and publishing a corresponding response message to the data broker, the message title of the response message including the request identifier; and the requesting field device receiving the response message based on the subscription to the response message.

Systems and methods of a smart and efficient agent integrated with an agile software architecture to collect and present telemetry data from a field deployed device. The collected telemetry data from the field deployed device is streamed to the service provider's streaming and analytics platform, where it is analyzed and presented to a hierarchical color-coded dashboard that is available to both the customer associated with the field deployed device, and the service provider's care agent associated with the field deployed device.

Systems and methods of a smart and efficient agent integrated with an agile software architecture to collect and present telemetry data from a field deployed device. The collected telemetry data from the field deployed device is streamed to the service provider's streaming and analytics platform, where it is analyzed and presented to a hierarchical color-coded dashboard that is available to both the customer associated with the field deployed device, and the service provider's care agent associated with the field deployed device.

A message broker customization system and method with user administered policy functions. The system uses user defined and controlled policy functions to programmatically customize the behaviors of a message broker's processing of messages and further allowing for that customization to take place on a per channel basis. This provides for greater functionality and flexibility to the users of a message system, especially when the users of the message system do not have administrative control over the message broker.

A message broker customization system and method with user administered policy functions. The system uses user defined and controlled policy functions to programmatically customize the behaviors of a message broker's processing of messages and further allowing for that customization to take place on a per channel basis. This provides for greater functionality and flexibility to the users of a message system, especially when the users of the message system do not have administrative control over the message broker.

Aspects of the disclosure may include, for example, determining, by a first processing system, that first data is unavailable within a first storage device of the first processing system, resulting in a first determination, determining, based on the first determination, that the first data is available within a second storage device of a second processing system, resulting in a second determination, wherein the first processing system and the second processing system are included in a first tier of a processing system hierarchy, and wherein the processing system hierarchy includes a second tier, the second tier including a third processing system, obtaining, based on the second determination, the first data from the second storage device of the second processing system, and transmitting, based on the obtaining of the first data from the second storage device of the second processing system, the first data to a communication device. Other embodiments are disclosed.

A system and method for managing virtual queues. A cloud-based queue service manages a plurality of queues hosted by one or more entities. The queue service is in constant communication with the entities providing queue management, queue analysis, and queue recommendations. The queue service is likewise in direct communication with queued persons. Sending periodic updates while also motivating and incentivizing punctuality and minimizing wait times based on predictive analysis. The predictive analysis uses “Big Data” and other available data resources such as schedule data and historical throughput data for various resources associated with an entity, for which the predictions assist in the balancing of persons across multiple queues for the same event or multiple persons across a sequence of queues for sequential events.

Examples of a method for brokering remote servers are described herein. In some examples, performance data is received from a plurality of remote servers, where the performance data indicates rendering performance of a foreground application executed by at least one of the remote servers and streamed from at least one of the remote servers over a remote desktop connection. An indication of a selected application is received from a client. The client is directed to at least one of the remote servers based on the performance data and the selected application.

Examples of a method for brokering remote servers are described herein. In some examples, performance data is received from a plurality of remote servers, where the performance data indicates rendering performance of a foreground application executed by at least one of the remote servers and streamed from at least one of the remote servers over a remote desktop connection. An indication of a selected application is received from a client. The client is directed to at least one of the remote servers based on the performance data and the selected application.

A method for recording information within first-party cookies on a web browser, including propagating recorded information from a second cookie associated with a second domain to a first cookie associated with a first domain, wherein the first cookie and the second cookie are each first-party cookies, such that a first web resource of the first domain and a second web resource of the second domain each have access to the recorded information via its associated first-party cookie, and corresponding server and system.